Inline Help

Inline Help

The AI-first customer self-service

581 followers

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Connect your knowledge base to Inline Help for an in-app assistant that generates support on the fly. Enjoy real-time explanations, interactive tooltips, a chatbot, streamlined ticket responses, and a comprehensive search function, all in one widget.
Inline Help gallery image
Inline Help gallery image
Inline Help gallery image
Inline Help gallery image
Inline Help gallery image
Inline Help gallery image
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Launch tags:Customer Successā€¢Customer Communicationā€¢Artificial Intelligence
Launch Team
Tines
Tines
The intelligent workflow platform
Promoted

What do you think? ā€¦

Borislav
Apps On Grid
Congrats on the launch, guys! Iā€™m so happy to see the love you get, knowing how much love and passion has been poured into this product. State of art! Cheers šŸ»
Marek Sotak
ScreenDust
Maker
@brslv Thank you Borislav! It means a lot coming from you! šŸ„³
Maria Ruocco
Videotok
Congrats guys!
Marek Sotak
ScreenDust
Maker
@mariaruocco31 ļ½”(āœæā€æāœæ)ļ½” Let's go! šŸš€
Nevena Sofranic
Recrooit
I love this approach to leveraging AI for customer support and your mission! It looks great šŸ‘
Marek Sotak
ScreenDust
Maker
@nevena_sofranic ćƒ½(ā€˜ āˆ‡ā€˜ )惎 Thank you Nev! AI is getting bad reputation with all of those poorly implemented chatbots trying to act like humans and the users unfortunately have to experience it. We can do better to make users feel great about our products. :)
Thomas Sanlis
Uneed
What a great idea šŸ¤Æ and the landing page is šŸ‘ŒšŸ» It makes me want to build a knowledge base šŸ„¹ congrats on the launch Marek, and best of luck!
Marek Sotak
ScreenDust
Maker
@thomas_sanlis1 Thank you Thomas! At some point you better build that knowledge base, your customers will like you! šŸ˜…
Alex Dulub
Hello Marek, Congratulations on the launch of Inline Help! It's great to see a product that enhances the user experience with such an intuitive and context-aware approach. The "Explain This" feature sounds particularly innovative, ensuring users get the help they need without sifting through irrelevant information. I'm curious, how does the system handle highly specific or technical queries that might not be directly addressed in the knowledge base? Best of luck, and I'm looking forward to seeing how Inline Help evolves!
Marek Sotak
ScreenDust
Maker
@alex_dulub Hi Alex, thank you for your support and a great question. As long as some bits are in the Knowledge Base, then it should figure it out, but of course it depends. Can't say 100% but would be happy to test specific scenarios. :) We will be adding handling knowledge with semantics in mind, so this will only get better in the future. Needless to say, it also depends on the user's context and if it is available. These are the challenges we are working on and we are very much enjoying these. Nothing is impossible. :)
Brett Chalmers
šŸ’” Bright idea
I recently discovered that about 80% of new users abandon an application after encountering a bug. While bugs are undoubtedly a major detriment to the user experience, I believe that gaps in user knowledge are a very close second in terms of impact. That's precisely why I'm impressed with Inline Help's mission: 'Answer customer questions before they ask.' It's a critical approach for enhancing customer experience and fostering user retention. Congratulations on the launch!
Marek Sotak
ScreenDust
Maker
@brett_chalmers That is a great observation Brett, something we have observed too. What was interesting though is, that users often do not know if it is a bug or a knowledge gap. We are thinking about that scenario quite often and played around with some prototypes, so perhaps in the near future we will introduce something that might help with both. :) Thank you for your support!
Paul Xue
The first time I saw the demo for Inline Help the product blew my mind. I'm so excited to integrate it and start showing my users when it's ready. Keep up the great work!
Marek Sotak
ScreenDust
Maker
@pxue Thank you Paul for your support and looking forward to working with you! šŸ’Ŗ
rinas šŸ§‘ā€šŸ’»
WhatsNew.co
Maker
@pxue Glad you liked it Paul šŸ˜Ž
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