Most AI support tools ask you to rip out your helpdesk first. Ify works on top of Freshdesk, Zendesk, Salesforce, or HubSpot and gets to work across email, chat, WhatsApp, Slack, and more. The part that usually stalls an AI support rollout is "our docs aren't good enough." Ify solves that by building its own knowledge base: it scrapes your site and docs, generates SOPs from release notes and past ticket resolutions. Built for support teams who want something live now.
Congrats Karthik, Irshad & team🙌
Support agents which work across knowlege, action & channel layer is amazing, especially without the need to replace existing systems!
@hamsapriya_veluswamy Definitely “Actions.” Customers kept telling us, “An ideal response is good but can it actually fix the issue?” So we connected ify to hundreds of apps, letting it handle tasks like refunds, subscription changes, and account updates. The surprise was seeing where support ends and operations begin. Customers started using ify to focus on managing the required tools and actions, not just resolve queries.
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@praveen_raj8 That reminds me of the old saying: actions speak louder than words. Seems like ify is taking that quite literally! 😄
Congrats Karthik, Irshad and team! The “don’t rip out your helpdesk” approach is such a practical way to bring AI into support teams. I especially like how Ify turns existing docs, release notes, and resolved tickets into useful SOPs. That’s often the real blocker, not the chat widget itself. Wishing you a great launch!
@storcube Appreciate that, thank you! You're right, the chat widget's the easy part, the real work is turning existing docs and past tickets into something usable. Glad that came through. Thanks for the support!
Rocketlane
What’s one feature you built because customers kept asking for it—and what surprised you about how they use it?
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@hamsapriya_veluswamy Definitely “Actions.” Customers kept telling us, “An ideal response is good but can it actually fix the issue?” So we connected ify to hundreds of apps, letting it handle tasks like refunds, subscription changes, and account updates. The surprise was seeing where support ends and operations begin. Customers started using ify to focus on managing the required tools and actions, not just resolve queries.
@praveen_raj8 That reminds me of the old saying: actions speak louder than words. Seems like ify is taking that quite literally! 😄
Highperformr.ai
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@storcube Appreciate that, thank you! You're right, the chat widget's the easy part, the real work is turning existing docs and past tickets into something usable. Glad that came through. Thanks for the support!