Form.one

Build Your Own Personal Assistant

3 followers

Build Your Own Personal Assistant

3 followers

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Customer support tools

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Automation tools

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AI Chatbots

Form.one is a fully customizable chatbot that never sleeps. Your virtual employees can offer consultations, arrange meetings, accept payments, and collect and send data securely.

Launch tags:Robots•Customer Communication•Virtual Assistants

Launch Team

Wispr Flow: Dictation That Works Everywhere — Stop typing. Start speaking. 4x faster.

Stop typing. Start speaking. 4x faster.

Promoted

Thanks for creating such a great product! I love that with robots, clients no longer need to wait until an operator becomes free in order to get an answer to their questions. No more dealing with call centers or rude clients!

Pros:

The Form.One bot can provide customer support around-the-clock and does not require much supervision.

Cons:

None that I could find so far.

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7yr ago

Form.one

Maker

Thanks a lot for your review!

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7yr ago

I tested it briefly and the product is really good. I have never created bots before, but with Form.one, I didn’t have any questions – everything is quick, easy and convenient.

Pros:

Form.one helps you to do routine tasks as quickly and easily as possible.

Cons:

Bots don’t understand the natural language of users. This would help tremendously

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7yr ago

Form.one

Maker

We’d love to be able to implement natural language recognition – and we’re always getting closer! More complex bots that understand a user's natural language and generate questions and answers on their own are unfortunately still a bit buggy, so Form.one chatbots are a simpler way to save money and increase profits while the technology catches up to our desires.

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7yr ago

The product is great for handling employee requests inside of the service support portal without needing human intervention. We collected statistics on typical issues, divided them into groups, and identified the most frequent issues. Then we made a tree of possible solutions and added them to the appropriate branches.

We used the product for a month, and the bot only needed to tap in a human system admin 30% of the time. In the future, we plan to lower this percentage by including more FAQ.

Pros:

Keeps system administrators from having to answer repetitive and simple employee questions.

Cons:

You can’t copy and move branches within the bot builder

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7yr ago

Form.one

Maker

Thanks for the feedback! We are already working on enabling users to freely copy and move branches around in the bot-builder. This feature will appear within the next quarter of the year.

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7yr ago

As someone who sells products to people all around the world, having a robot who can receive orders and handle simple customer service for me is a really exciting idea! I hope that I can figure out how to program the bot so that it won’t often require outside attention from me, but it seems like that should be simple to do.

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7yr ago

Form.one

Maker

@ivan_vargas Sure it is! Thanx for your comment!

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7yr ago

Our telecommunications company has implemented Form.one in the procurement department to advise employees on typical issues. Previously, procurement issues were handled by human employees, but now everyone turns to the bot. All of our procurement employees have placed a link to the bot in their email signatures so that customers and employees know they can get their questions answered any time of day.

Pros:

Takes procurement advice

Cons:

There are not enough analytics on the conversations

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7yr ago

Form.one

Maker

We don’t yet provide analytics on bot conversations themselves, but we do provide our users with key information about respondents, their geolocation, their history of correspondence and all files attached to a conversation on one platform. This is essentially a ready-made case for further work with the client. In addition, we have plans to develop more advanced opportunities for analyzing conversations next year, including analytics on conversions, locations, and time handling.

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7yr ago

It seems like Form.one bots cannot currently integrate directly into instant messengers like Slack, Facebook Messenger, and WhatsApp.

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7yr ago

Form.one

Maker

@tim_erber Thank you for the feedback! We’re in for the process of adding these integrations, starting with Slack, since it’s the internal messenger of choice for many corporate customers. We’ll let you know as soon as it’s available!

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7yr ago