What do people think of Form.one?
Technical support services for the product are excellent and someone seems to always be available.
I can see how having a chatbot will motivate technical support staff to provide a better service that the bot cannot provide, and also to move up the career ladder. I think operators are well aware of the requests and needs of customers and they can think through the logic of communication of the bot and improve its capabilities. Tweaking and improving a bot is much more interesting than answering the same questions 8 hours a day!
Thanks for creating such a great product! I love that with robots, clients no longer need to wait until an operator becomes free in order to get an answer to their questions. No more dealing with call centers or rude clients!
I really love that the only code I actually have to look at is the URL that I'll send people in order to let them use the bot. This is great for those of us who can't be bothered (or are simply to lazy) to learn code but have a business to run !
This service can automate tasks within any department of a company, from sales and marketing departments to product development, customer support, law and HR. I can see it being very useful for my team.
The product is great for handling employee requests inside of the service support portal without needing human intervention. We collected statistics on typical issues, divided them into groups, and identified the most frequent issues. Then we made a tree of possible solutions and added them to the appropriate branches.
We used the product for a month, and the bot only needed to tap in a human system admin 30% of the time. In the future, we plan to lower this percentage by including more FAQ.