Hi! Great idea, we know Africa and confirm the relevance of this solution. We have north african prospects that would interested, are planning to cover the region soon?
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Not surprised this company is a fraudulent scammers
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They work with these fake families companies the brokers community and gemt.co.uk all planned together
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@nabz_x Hi Nabz,
Really sorry about the time it took to get to your complaint.
I'm also very worried about your complaint, especially as it regards to the site you mentioned here, as they're not nor have they been a Flutterwave Merchant.
Please send us a message via Twitter DMs so we can help you look into what happened here.
Thanks
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this company is fraud FRAUD FRAUD THEY hold your money and tell you it is flagged for fruad ,they ask me to provide prove of service for money they recieved that was not credited to me ,,,howcan i send goods or service for product that i was not paid for?flutterwave do not offer escrow service why holding money as escrow pls stay away ,,i just reportedthem to cbn
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@smith_moses
Hello Smith,
I'm sorry about the time it took to get to your complaint.
At Flutterwave, our disputes resolution processes are in place to protect merchants and their payers.
In instances where a customer complains about a transaction where they paid and they didn't get value from the merchant, we ask merchants to prove they gave value.
From your complaint, it appears that one of your transactions was disputed by your customer and so was flagged, and as is our process, we asked you to prove that you gave value to the customer.
When a transaction is being disputed, we hold the value of the transaction. If the merchant is unable to prove that they gave value to the customer, we are able to easily refund the customer, if the merchant responds with proof of value given, we immediately release the funds to the merchant.
This way, we strive to keep things fair between both parties.
I'll however, really like to do a deep dive into your complaint to also understand if anything went wrong with this process, as your complaint seems to say.
Please send us a DM on twitter with your business email address so we can look into this further.
Really sorry again about the experience, I hope you understand, and I'm looking forward to hearing from you.
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They charge you for depositing, for creating a card and for using a card at the end you would have paid up to 7.3% they are run by greed.
For example when you receive an international payment you pay 3.5 % (https://moneywave.flutterwave.co...) you create a card with the same money you pay $0.50 (you can find and see this charge in the dashboard) then get charged again 3.8% ( https://flutterwave.com/us/globa...) for using it that's already 7.3% and 50 cents
Small company charging more that quality pioneers like PayPal, google & payoneer which charge as low as 1%
It's just like paying more to receive poor service
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@onmack_prime
Hello, I am so sorry for the experience and delayed response.
We will like to speak to you about this, as I do not fully understand where these charges were generated from.
Please share your mobile number and business email with us via twitter DM to enable us to look into this. Thank you.
Really sorry again about the experience, and I'm looking forward to hearing from you.
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I love their customer service, they're so polite and quick to respond. They're very accommodative and give listening ear.
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@devifeoma Hello Judith, Thank you so much for the kind words. We appreciate your love and support and will work harder not to let you down.
The virtual cards are one of my favourite features and the payment processing charges are way lower than most of the market.
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Hi @ace_kyd, are you playing the clarinet? because this is music to our ears. Thank you so much for the feedback, we will appreciate it if you keep up with us via socials and our newsletters. Thank you once again!
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