Faqprime

Handle support, improve sales, and increase engagement

5 followers

Handle support, improve sales, and increase engagement

5 followers

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Help changes its manifestation at every step of the customer journey. Many teams build a great product, spend tons of effort attracting people to discover that product, but fail to guide their users to value quickly. https://www.faqprime.com

Launch tags:Sales•Customer Communication

Launch Team

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Promoted

We use FAQPrime in Explara and our support tickets have reduced by more than 60% due to inline/smart self-served help. We have been using FAQPrime during the beta phase, and I love the way the product has helped. Before FAQPrime, we used to have default support chat in all pages and also had a support ticket system, and my customer support team had too many things to look after. Plus, the customer /visitor was forced to either chat/ask support queries, rather than engaging them with smart inline help. With FAQPrime, now my support team can gather insights such as most frequent help search queries, & missing help articles and add those articles. We are about to integrate onboarding, which has been yet-another-tool that will be replaced by FAQPrime. I believe customers are smart and self-served help systems increase their confidence that your product works out-of-the-box!

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6yr ago

Faqprime

Maker

@santoshpanda thanks.

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6yr ago

Faqprime

Maker

These are unprecedented circumstances A global, novel virus that keeps us contained in our homes—may be for months—is already reorienting our relationship to customers. Some changes we expect to see in the coming months or years might feel unfamiliar or unsettling when it comes to supporting our customers: - How will the customer gets the help support if there is no or reduced staff? -How we can scale customer support? -What would be the right kind of experience for the customers? In these crisis moments, the best scalable solution is to switch to self-service customer support product i.e Faqprime which would be a better alternative to Intercom or Drift or Freshchat or similar chat-first solutions which always require a large army of chat/support agents to run the customer success/support operations.

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6yr ago

Easy to set up. A passionate team that is always available to address questions and concerns. We have been able to use FAQprime in several creative ways. For e.g. we use the timer pop up functionality to show a "subscribe now" message. We use their hotspot feature on product pages to utilize our user generated content. We use the "searched" data to keep refining and adding new questions that people are asking. This app has truly proven to be several apps in one!

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6yr ago

Faqprime

Maker

@pragya_batra thanks.

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6yr ago

Great team and product ! Approach to help users solve queries via questions Vs content stood out. Integrated offering helps a lot as it includes adoption use cases of UI walkthrough guide and smart tip support.

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6yr ago

Faqprime

Maker

@jay_parikh Thanks Jay, loved working with you and Myntra team.

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6yr ago

Bubbles

This looks like a great solution, particularly the process of booking a demo trial with the calendy plugin! Have also made a few annotated notes here on your landing page that is hopefully to you to improve conversions :) https://app.usebubbles.com/394ad...

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6yr ago

Faqprime

Maker

@tom4👋thanks for the feedback. Going to implement almost all of that.

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6yr ago

FAQPrime is undoubtedly one of the very few products out there that solves the problem of human dependency for support while on website or product. FAQprime offers self-serve functionality with contextual information for website visitors or product users in the form of Q&As. We've personalized our entire website by offering contextual answers to the most FAQs to help users take an action - submit a lead or signup for a trial. And it works great!! Great job team. Where as the functionality is all great, there is definitely a great scope to make the dashboard more intuitive.

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6yr ago

Faqprime

Maker

@sahithkrishna_an Thanks Sahith for such an encouraging review and our team will work on the feedback you provided.

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6yr ago

I have heard about FAQPrime last month from one of my friend and on same day we have integrated FAQPrime on our Skincare Portal -https://thedermaco.com,. It hardly took 15 minutes to integrate FAQPrime and guess what it's doing magic. Beat Customers queries, beat real time user data generation and a lot, all these in very reasonable monthly subscription . Now almost 73% Tickets reduced due FAQPrime AI driven Smart query responder, huge customer executive cost saving I want to appreciate one more thing about FAQPrime- Tech Support, They are so prompt and always ready to help you out wherever they can. 200% support.

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6yr ago

Faqprime

Maker

@manish_raikwar Thanks Manish, loved working with you and whole mamaearth/thedermaco team.

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6yr ago

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