Faqprime

Handle support, improve sales, and increase engagement

5 followers

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Help changes its manifestation at every step of the customer journey. Many teams build a great product, spend tons of effort attracting people to discover that product, but fail to guide their users to value quickly. https://www.faqprime.com
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Faqprime gallery image
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Faqprime gallery image
Faqprime gallery image
Faqprime gallery image
Faqprime gallery image
Faqprime gallery image
Faqprime gallery image
Faqprime gallery image
Launch tags:Sales•Customer Communication
Launch Team
Intercom
Intercom
Startups get 90% off Intercom + 1 year of Fin AI Agent free
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What do you think? …

Santosh Panda
We use FAQPrime in Explara and our support tickets have reduced by more than 60% due to inline/smart self-served help. We have been using FAQPrime during the beta phase, and I love the way the product has helped. Before FAQPrime, we used to have default support chat in all pages and also had a support ticket system, and my customer support team had too many things to look after. Plus, the customer /visitor was forced to either chat/ask support queries, rather than engaging them with smart inline help. With FAQPrime, now my support team can gather insights such as most frequent help search queries, & missing help articles and add those articles. We are about to integrate onboarding, which has been yet-another-tool that will be replaced by FAQPrime. I believe customers are smart and self-served help systems increase their confidence that your product works out-of-the-box!
Sachin Kinra
Maker
Ravi Sethia
Hunter
Came across after I saw it deployed on one website.
Sachin Kinra
Maker
@_sethia Thanks for hunting us. Hello Folks I am Sachin Founder at Faqprime.com "Helping is the new selling" Help changes its manifestation at every step of the customer journey. Many teams build a great product, spend tons of effort attracting people to discover that product, but fail to guide their users to value quickly. We got that! Therefore, we’d built Faqprime, to enable great teams like yours to offer users with a cohesive help experience at every step of their customer journey.  Further, If you have any of the below use cases then you should schedule time with our product specialist at https://www.faqprime.com: - Onboarding your users through the steps to get started with the product i.e. product tours or interactive walkthroughs, onboarding flows. - Improving feature awareness and adoption by highlighting what’s new in your product at the perfect time - Change log tool to announce the latest product changes, new features, bug fixes, offers etc. - Engaging with your users with in-product announcements - Reducing support burden by educating users with contextual 'in-the-moment' help thus deflecting support tickets by up to 70% and improving activation by 3X. - Stunning Support hub or help centre in your custom domain to help boost your SEO and detailed help docs. - Code-free and super simple onboarding flow builder without your developer, designers or engineers time. https://www.faqprime.com
pragya batra
Easy to set up. A passionate team that is always available to address questions and concerns. We have been able to use FAQprime in several creative ways. For e.g. we use the timer pop up functionality to show a "subscribe now" message. We use their hotspot feature on product pages to utilize our user generated content. We use the "searched" data to keep refining and adding new questions that people are asking. This app has truly proven to be several apps in one!
Sachin Kinra
Maker
Jay Parikh
Great team and product ! Approach to help users solve queries via questions Vs content stood out. Integrated offering helps a lot as it includes adoption use cases of UI walkthrough guide and smart tip support.
Salil Agrawal
Maker
@jay_parikh Thanks Jay, loved working with you and Myntra team.
Tom Medema
This looks like a great solution, particularly the process of booking a demo trial with the calendy plugin! Have also made a few annotated notes here on your landing page that is hopefully to you to improve conversions :) https://app.usebubbles.com/394ad...
Sachin Kinra
Maker
@tom4👋thanks for the feedback. Going to implement almost all of that.
Sachin Kinra
Maker
These are unprecedented circumstances A global, novel virus that keeps us contained in our homes—may be for months—is already reorienting our relationship to customers. Some changes we expect to see in the coming months or years might feel unfamiliar or unsettling when it comes to supporting our customers: - How will the customer gets the help support if there is no or reduced staff? -How we can scale customer support? -What would be the right kind of experience for the customers? In these crisis moments, the best scalable solution is to switch to self-service customer support product i.e Faqprime which would be a better alternative to Intercom or Drift or Freshchat or similar chat-first solutions which always require a large army of chat/support agents to run the customer success/support operations.
Minh LC
Hello, congratulations on launching such product. I look for it very long time. Because there still not so much alternative to in app help center. I know two of them. Elevio and helpscout. They really have a good inapp help. Now we have faqprime ! But at first look, I was hope to see the more affordable price. For example on helpscout it call beacon, it cost only 15$/monthly with unlimited page views. Elevio with 80$/monthly you get absolutely no code on hotspot with it hotspot studio. Hope you guys will make a big challenge on this market. So we as customer could soon have more choices.
Sachin Kinra
Maker
@lcmstart Thanks for liking our product. super good #karma Our Philosophy around product and pricing is that it has to simple and easy with no frills or hidden stuff. What you see is what you get (nothing less but may be more). Regarding pricing ours is a flat/open pricing of 39$ /mo (contrary to per user traditional pricing) structure which comes with Unlimited Users and Unlimited content and True pageviews meaning they are attributed only if somebody interacts with Faqprime bot unlike other products where it is calculated basis your website pageviews. So practically you have the unlimited pageviews so to say. we would never black you out. :) More, helpscout and elevio are priced minimum at 99$-125$ / month. Please always read the fine print on their pricing page (focus on lines saying minium 5 users or if paid annually).
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