Instant bug replays for product teams ad customer support teams. Dummi halves the time the time your team spends dealing with bugs by providing complete context in one click.
Hey Product Hunt π
I'm excited to share Dummi for Customer Support, a super simple tool that lets your users report issues with instant issue replays and screen recordings, no downloads or logins required.
We built Dummi to solve a problem we kept running into: vague support tickets. With Dummi, your users can show you exactly what went wrong, so your team can understand and resolve issues faster.
- No back and forth with users required
- Resolve bugs and issues 10x faster
- Integrations with Intercom, Slack, Jira, Asana, Linear and more
- lightweight, privacy-fist
- Make your customer and support team happier
Here's what it does:
1. Your user finds an issue with your software
2. They click the Dummi button and a replay of their issue comes up
3. They review the video and add any context that is missing before sending it to your team
4. Your support team quickly reviews and issue and sends the report to your developers.
5. Your devs get all the technical info they need alongside the video of what went wrong so the issue is fixed fast.
Would love your thoughts and feedback! You can check it out here: dummi.com/cs
Dummi is an amazing tool to help with finding bugs π In our company, we've used it directly with our clients for one-click-bug-reports and our team utilises it internally for testing our new features. It's very easy to use and saves you a lot of time!
Dummi