Dummi

Instant bug reports with video replay for your users

5.0•1 review•

148 followers

Instant bug reports with video replay for your users

5.0•1 review•

148 followers

Visit website

Screenshots and screen recording apps

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Customer support tools

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Observability tools

Instant bug replays for product teams ad customer support teams. Dummi halves the time the time your team spends dealing with bugs by providing complete context in one click.

Free Options

Launch tags:Customer Success•User Experience•Developer Tools

Launch Team / Built With

Floot MCPBuild and ship web and mobile apps inside Claude or ChatGPT

Promoted

Dummi

Maker

📌

Hey Product Hunt 👋 I'm excited to share Dummi for Customer Support, a super simple tool that lets your users report issues with instant issue replays and screen recordings, no downloads or logins required. We built Dummi to solve a problem we kept running into: vague support tickets. With Dummi, your users can show you exactly what went wrong, so your team can understand and resolve issues faster. - No back and forth with users required - Resolve bugs and issues 10x faster - Integrations with Intercom, Slack, Jira, Asana, Linear and more - lightweight, privacy-fist - Make your customer and support team happier Here's what it does: 1. Your user finds an issue with your software 2. They click the Dummi button and a replay of their issue comes up 3. They review the video and add any context that is missing before sending it to your team 4. Your support team quickly reviews and issue and sends the report to your developers. 5. Your devs get all the technical info they need alongside the video of what went wrong so the issue is fixed fast. Would love your thoughts and feedback! You can check it out here: dummi.com/cs

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1yr ago

@giulia_dressler1 Hi, congrats on the launch on PH!

And how do you report on mobile devices? On the free plan, how many projects can you attach Dummi to?

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1yr ago

Dummi

Maker

@julia_zakharova2 thank you Julia! Unfortunately we don’t support mobile apps just yet. You can create as many workspaces as you would like and use our Chrome extension on a free plan :)

Usually plugging in the Dummi button on your website is $49 but we are running a 3 month free trial for new users today!

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1yr ago

🧐 Good find

@giulia_dressler1 Logging in via google doesn't work, and neither does email https://skrinshoter.ru/vVG3RkYtUpi

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1yr ago

Dummi

Maker

@julia_zakharova2 thank you for letting us know, we got it fixed so it should be working now!

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1yr ago

💡 Bright idea

This is really cool, and integration with Intercom is really smart, no need to add yet another button to the UI (if you already have one). Are you able to automatically detect if something went wrong and proactively prompt a user to report it, along with the video etc? Also curious if this is hooked up with bug reporting systems in the back end to do smart things like give users a status / workaround etc for known issues (multiple users reporting the same thing does happen). Good luck with the launch!

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1yr ago

Dummi

Maker

@ragsontherocks Not at the moment, but we have considered adding something that can detect user frustration and ask them to report it - we had some mixed feedback on that already as some people don't want users being told something is potentially going wrong in their software, not sure what your thoughts on this are?

Giving users a workaround/status for known issues is a great idea! Something for us to consider post launch for sure, thank you so much for the feedback I really appreciate it! :)

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1yr ago

Kill Ping

That's an amazing tool @giulia_dressler1. Congratulations on the launch and I look forward to give it a try. Btw, I was just wondering how does it replay the issue that has already occured? Is it recording the screen at the background?

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1yr ago

Dummi

Maker

@agzee thank you so much! let us know how you find using it :)

It keeps a recording of what the user was doing for the last two minutes on their own browser, so it doesn't go anywhere, until they decide they want to report it.

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1yr ago

💎 Pixel perfection

@giulia_dressler1 Great idea! I have a few questions. How does this play into GDPR requirements? How large can the total recordings stored in the browser get?

We currently use Clarity to look at user sessions, to try and see what actually happened. However, Clarity doesn't record anything, it recreates a "simulation" of the user sessions. But something like your tool would make it so much easier for us to debug website issues.

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1yr ago

Dummi

Maker

@npsquared Hey Nitin, great question! Dummi is fully GDPR compliant, meeting all necessary data protection requirements and we can get a DPA signed as well if required. The recordings are never longer than 2 minutes and they have no impact on performance.

Totally feel your pain about Clarity! We had the same issue when we were using Clarity, so Dummi is a big life saver :)

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1yr ago

That could really save a lot of back-and-forth between users and devs. Seeing exactly what the user did sounds way more helpful than just reading a vague bug description.

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1yr ago

Manna

The instant reporting feature could revolutionize bug tracking! Does captured technical data include console logs/network requests, or is it limited to screen recordings? And any plan to support mobile app?

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1yr ago

Dummi

Maker

@desmond_ren1 Thanks Desmond!

The technical data includes console logs and network requests. So you basically will get a video of what went wrong, network and console logs, reproduction steps and session info (what browser they were using, etc). We would consider supporting mobile apps if there was demand for it :)

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1yr ago

Really cool product, love the idea of instant visual bug reports!
Quick question: does Dummi support Electron-based desktop apps as well, or is it primarily for web environments?

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1yr ago

Dummi

Maker

@mark_lester_john_gonzaga Thanks Mark! At the moment we only support web applications, sorry! :(

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1yr ago

Video-based bug reporting is a smart innovation! 😄

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1yr ago

Dummi

Maker

@shenjun I 100% agree with you but I'm a bit biased 😂 let us know if you give Dummi a go and have any feedback, would love to hear it!

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1yr ago

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