Reviewers mostly see Crisp as a strong day-to-day support tool, praising its reliable chat, channel centralization, search, tags, customer data, customization, and active product innovation. Several say it works well for customer management and campaigns, with WhatsApp support standing out. But the praise is tempered by recurring complaints about rough edges: a confusing UI for some tasks, awkward API and plugin setup, and clear limits in the bot, especially for WhatsApp flows. One reviewer also reports serious account suspension and verification issues, calling the service unreliable.