Ariglad YC W23

Name: Ariglad YC W23
Rating: 5.0 (2 reviews)

Auto Create & Update Knowledge Base Articles

5.0•2 reviews•

1.1K followers

Auto Create & Update Knowledge Base Articles

5.0•2 reviews•

1.1K followers

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Knowledge base software

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Customer support tools

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AI Coding Agents

Powered by AI, Ariglad automatically updates your knowledge base articles, and creates new articles by analyzing support tickets and product release notes. We integrate with Zendesk, Salesforce, Intercom, Notion, Jira, Slack and more 🚀✨

Free Options

Launch tags:Productivity•Customer Communication•Artificial Intelligence

Launch Team / Built With

FramerLaunch websites with enterprise needs at startup speeds.

Promoted

Congrats on the launch, @sarahthemarketer, @aliavci, @jordan_gignac, and @sophiewyne. This is a pretty interesting and unique product. As someone who uses Slack every day, I can already see how useful this would be for me. So does the Ariglad crawl through these platforms and make a sort of collection or stack of articles which I can refer to later?

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2yr ago

Ariglad YC W23

Maker

@muzammil_22 Thank you! That is exactly how it works - for example you can connect with an #askproduct channel that has lots of information about a platform, and Ariglad will use that info alongside your Zendesk support tickets to keep your help center updated.

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2yr ago

@sarahthemarketer That's awesome 🙌

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2yr ago

Ariglad YC W23

Maker

@muzammil_22 yes to add to what Sarah mentioned, in addition to Slack we’re working on a ton of integrations for that purpose exactly 🙌 Please let us know if any other questions come up!

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2yr ago

Two quick things: I, too, can't see anything without providing an email (on the producthunt link or the straight site URL.) I don't see a sandbox option? Two: in your screenshots you have "Automatially" but I believe you meant "Automatically."

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2yr ago

Ariglad YC W23

Maker

@1lastshot We're SOC2 compliant and have a lot of security infrastructure in the tool, so we aren't able to allow sandbox access without confirming your email. The sandbox option is available on our website, or you can check out this link: https://ai.ariglad.com/onboard Thanks for letting me know about the screenshots! Looking into that now.

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2yr ago

Ariglad YC W23

Maker

@1lastshot thanks for finding that Easter Egg 😉

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2yr ago

Inrō

Congrats on the launch @sarahthemarketer , couple burning questions - Does the AI automatically update the articles based on release notes? For example, if I release a new feature and give the release note context, would Ariglad be able to detect and update everything that might have been affected? Also, does it only support text for now or also handles the visuals required for the knowledge base? Really cool product otherwise and much needed in the space. I thought making the knowledge was the tricky bit, but it turns out the real torture starts with keeping it up-to-date. Glad to see Ariglad is here to save the day ;)

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2yr ago

Ariglad YC W23

Maker

@kshitij11 Yes, it does auto-update the articles based on release notes! So for example, if you changed a feature or added something - Ariglad will update the whole knowledge base with that in mind. To answer your second question, Ariglad only handles text but the visual side of things is coming in our product roadmap :)

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2yr ago

Inrō

@sarahthemarketer Sounds great, thank you for the response

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2yr ago

Ariglad YC W23

Maker

@kshitij11 Of course, thanks for supporting!

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2yr ago

Ariglad YC W23

Maker

@kshitij11 Yeah you’re right - I think most folks think building the knowledge base is the hard part (and it is!) but a huge lift is constantly keeping it updated whenever the product changes, a policy shifts, etc. Thanks so much for your support! 🙏

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2yr ago

Web3 Antivirus for Chrome

Hey Sarah! Ariglad sounds like a game-changer for maintaining a knowledge base. The integration with multiple platforms is a great touch. How easy is it to set up Ariglad with, say, Zendesk and Notion? Looking forward to seeing how it evolves!

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2yr ago

Ariglad YC W23

Maker

@alex_dulub It's easy! We're happy to walk you through it if any questions come up. :) The Slack integration is quite popular too.

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2yr ago

Ariglad YC W23

Maker

@alex_dulub To add to what Sarah said, it’s very easy to integrate! Our focus has been to have a simple and streamlined user experience 🙌

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2yr ago

Just Scroll

Congrats on the launch of Ariglad! Having outdated knowledge base articles is such a pain in my previous work experiences, and our technical writers need to spend a lot of time going back and forth to proofread and collaborate with other team to sync up the copy. Hope this tool can change things up for teams and make collaboration easier!

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2yr ago

Ariglad YC W23

Maker

@kehui_guo Yessss!!! So glad you get it. We're here trying to solve a major pain point for a lot of companies. Thanks a bunch for your support - it means the world to our team.

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2yr ago

Ariglad YC W23

Maker

@kehui_guo Glad to hear that this resonates with you Kehui! We are aiming to support technical writers and other teams to ensure these processes are a lot easier 🙌

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2yr ago

Just tried out Ariglad and it's amazing! It integrates perfectly with Zendesk, Notion and Slack. It is super easy to keep the knowledge base fresh and accurate.

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2yr ago

Ariglad YC W23

Maker

@andreas_sohns Thanks so much Andreas, very happy to hear that your experience was so positive!

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2yr ago

Ariglad YC W23

Maker

@andreas_sohns Honestly I feel like truly accurate help centers are so hard to come by nowadays, since it’s so difficult to keep updating with every release! Thanks so much for the support 🙏

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2yr ago

As a CSM this might be the coolest SaaS product I have ever seen! Huge Kudos to the Ariglad team and I am so excited to use this in my own day to day!

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2yr ago

Ariglad YC W23

Maker

@martin_meyer2 So glad to hear that Martin! Our CEO and Co-Founder was a CSM and definitely experienced this pain-point first hand as well :)

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2yr ago

Ariglad YC W23

Maker

@martin_meyer2 as Sarah mentioned, I was a CSM previously and I completely agree! It’s not only great to not worry about updating articles, I also love that CSMs will have to respond to fewer questions since customers can self serve 😊

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2yr ago

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5.0

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