Powered by AI, Ariglad automatically updates your knowledge base articles, and creates new articles by analyzing support tickets and product release notes. We integrate with Zendesk, Salesforce, Intercom, Notion, Jira, Slack and more πβ¨
Hey, congrats on the launch, Sarah!
How does Ariglad handle potential errors or inaccuracies in the AI-generated content? Is there a human review process?
Automating knowledge base updates could be a huge time-saver!
@kyrylosilin That is such a great question! Yes, all the AI-generated content is first put in an approval process so teams can review and click 'Approve' if it looks good, which automatically publishes it to their help center :)
@kyrylosilin To add to what Sarah mentioned, we focus a lot on the ability for the AI to provide the best possible suggestions so teams donβt need to spend much time working on sorting through the suggestions. The tool will continue to get better as we focus on that girl ππ
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I checked out Ariglad, and it's a total game-changer for customer support! The interface is super easy to use, making setup a breeze. The AI responses are spot-on, which means faster replies and happier customers. That said, I think it could use more customization options to fit different businesses better!!!
Congratulationsπ
@cassandra11 Hey Cassandra! Thanks so much for your support - we absolutely plan to add more customizations soon so every business type can benefit, thanks for the feedback :)
Ariglad looks like a valuable tool for streamlining knowledge base maintenance. The automation and integration features could save support teams significant time and effort.
@moon10 Thank you very much! We're absolutely so excited that this pain point resonates so much - please let us know if there's anything we can support with as you test it out!
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