Aftercare

Name: Aftercare
Rating: 5.0 (2 reviews)

AI-powered survey for in-depth user feedback

5.0•2 reviews•

247 followers

AI-powered survey for in-depth user feedback

5.0•2 reviews•

247 followers

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Productivity

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Survey and form builders

Aftercare helps you run surveys with AI-powered follow-up questions to dig deeper for insights—it’s like having a skilled interviewer for every survey. All your responses are automatically categorized and summarized into key insights using AI, saving you time.

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Launch tags:Analytics•SaaS•Artificial Intelligence

Launch Team

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Promoted

Been watching your progress on Linkedin - what made you decide to build this? Also, I dig the bears lol

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2yr ago

Aftercare

Maker

@emir_sahmanovic The bear is for the culture 🫡 That's a good question -- @anandnanduri was scrolling on Linkedin and saw an eCommerce leader make a post about surveying customers using a traditional survey platform, taking all the open-ended results and dumping it into ChatGPT. We realized that no eCommerce survey platform was taking advantage of AI to help users summarize insights from the data, so we built a post-purchase survey MVP and sold it to early adopters. Our users loved the product, but we weren't growing fast enough so decided to make a generalizable survey tool to increase our market size and could still help the eCommerce users.

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2yr ago

Tusk

@aidanlee Looks like a big upgrade from google forms and traditional survey tools. Do you have any features for detecting and handling spam or low-quality responses?

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2yr ago

Aftercare

Maker

@marceltan Thanks! Hoping to build a new generation of survey tech 👨‍🔬 Spam responses are categorized into an "uninterpretable" bucket, but are still included so the user can still see how the conversation panned out. As for low quality responses, AI-follow-ups can be turned on to ask clarifying questions.

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2yr ago

This looks promising. We have 2.5M+ users on on Knowt and would love to try this in our product. There's a lot of open-ended feedback we've collected and it would be great if we could automatically summarize the useful insights. What options do you have to share the survey out, and how well can it be integrated into a product?

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2yr ago

Aftercare

Maker

@abheek_pandoh2 Right now we have options to export as csv! We're working on options to embed the survey into web apps and mobile in a more first class way and we have some exciting updates coming regarding exporting data. Happy to chat about any use cases or integrations that suit your fancy!

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2yr ago

Respan

Hey team! Quick q - I saw on the landing page that you guys have a nice bar chart view. Do you have any other visualizations for the categorized responses?

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2yr ago

Aftercare

Maker

@andydy25 Hey Andy! We have a bar chart, table and pie chart view. Bar charts are the default, but these visuals can be toggled on the responses page.

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2yr ago

Tusk

Hey guys, congrats on the launch! I've seen a few other survey platforms that brand themselves as "AI moderated conversations". Would you consider yourselves as competitors to them?

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2yr ago

Aftercare

Maker

@sohil_kshirsagar Appreciate it, Sohil! They have a slightly different target. Those survey tools are longer form (sometimes interview replacements), help recruit respondents, and focus on multiple delivery methods like voice, video, audio, as well as text. While we have AI follow-ups to dig into responses, we focus on text-based surveys with quick set-up and want respondents to be able to fill out the surveys fairly quickly as well.

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2yr ago

Openmart

I really like the branding! Quick question about privacy -- where is the data stored and how do you handle sensitive information? Good luck with the launch!

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2yr ago

Aftercare

Maker

@kathryn_wu1 thanks! We're using Supabase to store all of our data and everything is encrypted in flight and at rest. We also have SOC 2 so we have a bunch of controls in place for privacy/security

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2yr ago

Respan

This product looks so fire!

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2yr ago

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