Aftercare

Aftercare

AI-powered survey for in-depth user feedback

5.0•2 reviews•

247 followers

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Aftercare helps you run surveys with AI-powered follow-up questions to dig deeper for insights—it’s like having a skilled interviewer for every survey. All your responses are automatically categorized and summarized into key insights using AI, saving you time.
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Launch tags:Analytics•SaaS•Artificial Intelligence
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What do you think? …

Aidan Lee
Aftercare
Maker
📌
Hey Product Hunters! @justinmay, @anandnanduri, and I are excited to launch Aftercare, a conversational survey platform that gathers deep insights with AI follow-up questions. Aftercare combines the scale of surveys with the nuance of a skilled interviewer. We’re elementary school buddies who have known each other for 18 years and began building survey tech after going through the YC W24 batch. To celebrate Aftercare's Product Hunt launch, anyone who signs up for Aftercare today will get a free month of our Pro plan, which includes an AI chat feature and more responses. We'll be personally upgrading your accounts, so feel free to sign up for the free plan to poke around first, and look out for an upgrade email from Anand later in the day! 🔍 Intelligent Follow-up Questions The platform can automatically ask intelligent follow-ups to dig deeper into survey responses, uncovering insights you would not get with traditional survey tools. For example, if a respondent answers "bad" to a product experience question, Aftercare can automatically ask, "What specific parts of the product contributed to this experience?" This way, you can get to the “why” behind answers, and uncover deeper insights about your users. 🔮 Insights, Not Just Data We've transformed survey responses from overwhelming text walls to clear summaries and actionable insights. Open-ended responses are automatically categorized, saving time analyzing data, and letting you spend it taking action on the insights. We’ve helped SaaS companies gather product feedback from their users, newsletter creators hunting for story ideas, eCommerce teams gathering data to influence marketing campaigns, and event organizers getting feedback from their attendees and are super excited to see what you’ll build! Aftercare turns survey feedback into actionable insights that drive real business outcomes. Give it a spin, and let us know what you think! Excited to hear your feedback and answer any questions. 🌟 Aidan, Justin and Anand
Sohil Kshirsagar
Tusk (YC W24)
@justinmay @anandnanduri @aidanlee Congrats on the launch guys!
Helen Xiong
@justinmay @anandnanduri @aidanlee Congrats on the launch, Aftercare team! 🎉 The feature where you automate follow-ups without losing that human touch is such a game-changer! 👏 I'm curious, though—how does the platform handle more complex queries or conversations that need to be escalated to a human rep? Would love to hear more about that! Keep up the awesome work! 😊
Aidan Lee
Aftercare
Maker
@justinmay @anandnanduri @chen_artisk Hey Chen! Thanks for the well wishes 🥳 We don't have a way to set a tone or language yet, but we do have 2 types of AI follow-ups -- 1) contextual follow-ups and 2) specific follow-ups. For contextual follow-ups, you can specify any context about why you're asking the topic question + areas you want to dig in. This will guide Aftercare to generate follow-up questions up to a limit that you can set. For specific follow-ups, you can specify a question you want to ask, and when you want it to be asked. This is useful if you can anticipate respondent's answers.
Tony Tong
@justinmay @anandnanduri @aidanlee I love how Aftercare turns simple survey responses into deeper insights with AI-driven follow-ups. It feels like a more thoughtful approach to gathering feedback. Excited to try it out and see how it can streamline data analysis!
Aidan Lee
Aftercare
Maker
@justinmay @anandnanduri @helen9 Hey Helen, thanks for the well wishes and thoughtful comment! There's no direct feature to escalate conversations, but we do have a contact information block which users can include if they want the respondent's contact details to reach out and clarify after the survey has been completed.
David Hu
Saw you guys recently added a 'create with AI' option to build a survey. What was the inspiration behind that new feature? I like that there are multiple ways to get started.
Aidan Lee
Aftercare
Maker
@davidhu Before we had the "create with AI" option, we had reached out to some early users who started building surveys but never finished. They had expected the survey to be built for them automatically after entering in a description. We figured this feature would help with activation and time-to-value, so we built it 🙂
Runbo Li
Hey @aidanlee, the product looks really easy to set up and use! It solves the pain of making gathering product feedback easier, which is something I always want to do more of but never have time. What use cases or products do you think would get the most value out of Aftercare?
Aidan Lee
Aftercare
Maker
@runs Thanks! I think consumer product founders can get tons of great feedback through embedding survey in-app through a link or I frame. We've spoken to a few other founders who have placed surveys right after a user has used a specific feature or flow, and have collected thousands of responses that way. Other use cases include eCommerce teams gathering data on their customers, event organizers getting feedback from their attendees, employee surveys, research / polling and more -- it's fairly flexible.
Emir Sahmanovic
Been watching your progress on Linkedin - what made you decide to build this? Also, I dig the bears lol
Aidan Lee
Aftercare
Maker
@emir_sahmanovic The bear is for the culture 🫡 That's a good question -- @anandnanduri was scrolling on Linkedin and saw an eCommerce leader make a post about surveying customers using a traditional survey platform, taking all the open-ended results and dumping it into ChatGPT. We realized that no eCommerce survey platform was taking advantage of AI to help users summarize insights from the data, so we built a post-purchase survey MVP and sold it to early adopters. Our users loved the product, but we weren't growing fast enough so decided to make a generalizable survey tool to increase our market size and could still help the eCommerce users.
Jahaan Turkhud
@aidanlee @justinmay @anandnanduri Congrats on the launch! My team and I sometimes struggle to gather good insights from our users, and we’ve heard that our question quality could be improved. Seems like Aftercare could really help solve this massive pain point, can’t wait to see all it can do! PS - love the bear!!
Hendrix Liu
Keywords AI
Hey @aidanlee @justinmay @anandnanduri love what you've built! Can we customize how the data is categorized? Sometimes our team needs very specific groupings.
Anand Nanduri
Aftercare
Maker
Thanks @hhendrix! Not at the moment -- right now, open-ended data categorization happens based on the topic question that you ask and GPT-4o will determine what categories should be created based on the question. This is something we're considering adding soon.
Raymond Huang
Keywords AI
Congrats on shipping! 🚀 Love the auto-categorization feature and the branding is very cute. What are my options for exporting the data? Do you guys integrate with any other tools?
Anand Nanduri
Aftercare
Maker
Thanks @raymond_huang5! We have a csv download if any data needs to be exported. We don't have any integrations yet, but plan on building some in the future
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