Socialinsider

Social media analytics & benchmarking tool for agencies

3.6/5
About

Social media analytics & benchmarking tool which serves up a full view of any competitors' digital strategy for Facebook, Instagram, Twitter and Youtube.

Save time and impress clients with data they haven't seen before.
23 Reviews
Patrick Healy
Mihaela Masdrag
Zoe J. Summers
 +27 reviews
  • Pros: 

    -interface -reports -awesome customer service

    Cons: 

    No cons. Just love.

    Don't listen to the negative reviews. This application will help you enhance your social media presence.I had a job interview yesterday for a social media position. During the interview, I showed my interviewer how to use Socialinsider; she loved using the app.

    Johnadeen Albertini has used this product for one year.
  • Mihaela Masdrag
    Mihaela MasdragProduct Manager
    Pros: 

    Easy to use. Good analytics for my startup's social media activity. Very responsive and helpful team!

    Cons: 

    not that I know of

    I've been using this product for a very long time, almost since they launched for the first time and I can't be more happy with the product and the team.

    Mihaela Masdrag has used this product for one year.
  • danielle
    danielleMarketing Ninja @Oscilloskope
    Pros: 

    - great reports for social media managers - support - love the way Andrei helped me with the reports for a client which were kind of urgent

    Cons: 

    Nothing.

    I'm a monthly subscriber of this tool and love the way these guys are communicating with my team on support or me, and how responsive they are. The Socialinsider reports look great, you can easily create benchmarks for your clients or industry.

    danielle has used this product for one year.
  • Patrick Healy
    Patrick HealyFounder, Phacient/CEO, Prismana
    Pros: 

    When it works, the analytics are good

    Cons: 

    Reporting = fee, for Lifetime Deal holders Connections break frequently Update your email address = fee Roadmap changes according to mood

    The company has opted to alter their agreement with existing lifetime deal users that paid for reporting and now have no access to reporting - unless you choose to add an ADDITIONAL monthly subscription. Not adhering to the terms of a deal seems to be an ongoing practice with these guys. I'm not sure if it's due to financial difficulties or they are just greedy. Either way, it's a practice that sets off a red flag in my mind.

    Patrick Healy has used this product for one year.
  • Pros: 

    None

    Cons: 

    People behind the product

    Social insider gladly took my money and then backed out of an agreement which was made to include reports, and are now asking to be paid again for this...

    Curtis Rickard has used this product for one year.
  • Pros: 

    + Reporting + Competitive Analysis + Metrics for engagement, posting cadence, and key timing + Interface is very intuitive

    Cons: 

    None

    My go-to reporting option for Facebook and Instagram as well as competitive analysis. For clients who want to be able to see what opportunities they're missing, I love the ability to directly compare two FB or IG accounts to see their hashtags, posting cadence, and more. Highly recommend.

    Christina Garnett has used this product for one year.
  • Zoe J. Summers
    Zoe J. SummersSocial Media Marketing Manager
    Pros: 

    clean design, great user experince, reliable data, one of the best social media anlytics tool i've used

    Cons: 

    none

    As a SM marketing manager this tool is crucial for me and my team. What I love most is the team behind SocialInsider - always improving and adding more features. Thank you guys! Your awesome tool is an essential part of my social media strategy!

    Zoe J. Summers has used this product for one year.
  • Pros: 

    People behind the product!

    Cons: 

    Nothing!

    I found this tool last year, and since then I love it <3. Especially the reports that look great, and are very helpful. Using Socialinsider, I was able to increase the engagement of my Instagram account!!!

    Alice Smith has used this product for one year.
  • ewokee
    ewokeepassionate designer
    Pros: 

    nothing

    Cons: 

    upselling tactic with massive ignorant and unfrienly support

    i can tell you more: dont use this!

    ewokee has used this product for one year.
  • Scott Newman
    Scott NewmanOwner, Coastal Fox
    Pros: 

    SocialInsider is a good system and listened to our feedback.

    Cons: 

    none

    SocialInsider is a good system and listened to our feedback.

    Scott Newman has used this product for one year.
  • Ricky Shah
    Ricky ShahWeb Ratna LLP
    Pros: 

    Reporting

    Cons: 

    Fees Lack of support

    The company has gone best to worst. They decided to screw up their lifetime customers. The greed is going to haunt them.

    Ricky Shah has used this product for one year.
  • Victoria Ene
    Victoria EneHappy go-lucky!
    Pros: 

    I use it for client reporting - Run by a bunch of helping people

    Cons: 

    none

    that's it - wanted to show my appreciation

    Victoria Ene has used this product for one year.
  • Chris Leake
    Chris LeakeEmpowering humans
    Pros: 

    The software works and the people behind it improve it all the time. They're also friendly and provide good support

    Cons: 

    None

    I'm using it more and more often since they continuously add more features

    Chris Leake has used this product for one year.
  • Pros: 

    The app works Good reports

    Cons: 

    Don't know

    Cheers!

    John Wheeler has used this product for one year.
  • Pros: 

    Many updates Friendly

    Cons: 

    None

    Happy client

    Jim Iocan has used this product for one year.
  • Pros: 

    Nice guys, improve the app often

    Cons: 

    ----

    Satisfied

    Leonida Conu has used this product for one year.
  • Pros: 

    Good app

    Cons: 

    it's good

    Good app

    Arthur has used this product for one year.
  • Ellen Kirstel
    Ellen KirstelSocial Media Strategist
    Pros: 

    They are working hard to maintain this platform up to date.

    Cons: 

    Nothing to say.

    I love this tool. They regularly update the platform, e.g., now you can analyze IG stories & get data for any hashtag you'd like to track.

    Ellen Kirstel has used this product for one year.
  • Peter McCue
    Peter McCuePhotographer by day, writer by night
    Pros: 

    Team - Product <3 - Customer support

    Cons: 

    Nothing to say

    I'm impressed by the way the co-founders (!!!!) are doing support. Chapeau!

    Peter McCue has used this product for one year.
  • Amber Miller
    Amber MillerAccount Manager
    Pros: 

    IG Analytics - Reports

    Cons: 

    nothing to add.

    I'm a monthly subscriber and love their customer support.

    Amber Miller has used this product for one year.