Operator by Intercom is a customer service chatbot that handles simple tasks so you can focus on things only humans can do.
This feature helps our team save time by automatically recommending articles we've already written. It's a real time saver.Cons:
I wish that we had more control over how and when it suggested articles.
Intercom seems to always add features around the same time that I begin to want them. This was something I had recently been looking into for our team so I was quite happy when I saw this on the site. There are some aspects I wish I had more control over, but overall this is a fantastic addition to Intercom that I'm sure will help our team be more productive.