What a knowledge base should be–personal and intelligent
#3 Product of the DayDecember 06, 2016
Let customers help themselves with a smarter knowledge base.
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Announcing Educate: what a knowledge base should be - Inside IntercomUp to now Intercom has focused on making personal, relevant conversations the cornerstone of great support. But often the best route to an answer is through the customer helping themselves. It's better for everyone: your customers get the quick, easy answers they need and your team can concentrate instead on questions that are hard to resolve.