Intercom

Communicate personally with every single customer.

get it
#2 Product of the WeekDecember 12, 2013
+1

Reviews

  • Pros: 

    Wealth of information about how users engage with our product

    Multiple ways to communicate with users in / out of product

    Cons: 

    Need to implement the user qualifying tools for users, not just leads

    We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

    Matt Bolton has used this product for one year.
  • Matt Pliszka
    Matt Pliszkaresearching SaaS software @ pickSaaS.com
    Pros: 

    extensive functionality, all-in-one app, automated engaging messages

    Cons: 

    quite expensive

    A great application to automate engagement with your visitors, focusing on personal approach towards your customers

    Matt Pliszka has used this product for one week.

Discussion

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Ryan HooverPro@rrhoover · Founder, Product Hunt
Intercom is amazing. It's actually very similar to PlayHaven -- providing marketers and product creators the ability to promote and communicate directly with segments of their audience. Their blog is also one of the best company blogs out there - http://insideintercom.io/
Marcus Davenport
Marcus Davenport@marcus_davenport · Founder & CEO at Fitly
@rrhoover which is better?
Cackle
Cackle@cackleru · https://widgetpack.com
Great service!
Paul Teshima
Paul Teshima@paul_teshima
Intercom is great, has become a super important part of our infrastructure for managing a product lead go-to-market.
Philip Crawford
Philip Crawford@wiscodude · Manifestly: Checklists for Teams
Intercom continues to impress. Twice now I've wished they had a feature and then a couple months later they've come out with it. I can't imagine running http://manifest.ly without it. Also, if you like their app, Des and the group have a product management book out that is pretty great. https://www.intercom.io/books/pr...
Grégoire Fournel
Grégoire Fournel@gregoire_fournel · CTO, Factomos
We use Intercom inside our invoicing software for small Business http://factomos.com, and it's great. Thanks to Intercom we have automated messages to guide our users and a very high satisfaction of our online support