The review evidence here is narrow and mostly negative: one user says Augment Code looked promising in use, but payment problems, cancellation of a special subscription, and no support reply after 10 days outweighed that early potential. That reviewer ultimately switched to Claude Code because they no longer trusted Augment Code for serious business use. Founder reviews are present, but they contain no written feedback, so they add no concrete evidence. Based on the available text, support and billing reliability are the main concerns.
Hey Bartolomeo, sorry to hear that you had a bad experience with our support. When you wrote this feedback, we were in the process of expanding our support team because our popularity grew faster than our support capacity, and that is now resolved. We now have a very responsive support team that is always ready to help! Let us know if you need anything, we will be there.