Crisp

Today I’m delighted to hunt Hugo, built by the team behind Crisp. It is clear to me that support chatbots no longer fit with the world we live in anymore. Speaking with @baptistejamin, I understood why they had to rebuild everything from scratch, 10 years after launching Crisp, what a rebirth! The amazing thing is, Hugo is not just a brand, it’s built as a separate product that fits in the era of AI Agents Early users (including myself) are already seeing impressive results in their trial: ✅ 28 000$ worth of money saved thanks to automated conversations for an e-commerce business ✅ In terms of automation, a finance management app doubled their AI resolution rate from 20% with the previous bot to 40% with Hugo AI. ✅ An e-commerce business managed to get only 19% of its total conversations to be escalated to the support team. As you can see, teams around the world are already using Hugo to reduce support workload without losing the human touch. The product is live today and ready to test. In the meantime, the founding team (add valerian/baptiste) will be here all day, to answer all your questions! 👋