Ticket Summary is a Zendesk Support sidebar app that provides ticket insights next to the ticket, including a problem summary, current solution overview, and sentiment analysis. Agents can add these items as tags or internal comments for easier reporting.
If you’re using Zendesk and into your SLAs and OLAs or just want to create some better workflow to ensure things happen in a timely manner, this app is for you!
The ChatGPT Suggested Reply App helps agents create meaningful answers for customers. It uses ChatGPT to generate well-funded replies based on ticket content. Agents can even request the App to rework Help Center articles into meaningful answers.
Follower View adds an app to Zendesk Support that gives agent quick access to their followed or CCd tickets and allows to quickly view them or (bulk) unfollow tickets.
