What’s the one thing that would make you switch your SaaS support tool?

Hey everyone, Tristan here, founder of Whazzup.io.

When you’re building a SaaS, support becomes part of your day pretty quickly. A login issue, a feature request, a user who can’t figure out something you thought was obvious.

I’m building Whazzup.io to help founders and small teams handle those conversations, and I’d love your input on where we take it next.

What’s the biggest frustration with your current setup?

• Pricing that grows faster than your business?

• Switching between chat, email, and other tools?

• Understanding what actually went wrong on a user’s screen?

• Keeping track of feedback once a conversation is closed?

Or is your current setup working so well that you wouldn’t switch?

Whether you’ve tried Whazzup or just have strong opinions about support tools, I’d love to hear them. What’s one thing we’d need to get right to earn a place in your stack?