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What’s the one thing that would make you switch your SaaS support tool?

Hey everyone, Tristan here, founder of Whazzup.io.

When you re building a SaaS, support becomes part of your day pretty quickly. A login issue, a feature request, a user who can t figure out something you thought was obvious.

I m building Whazzup.io to help founders and small teams handle those conversations, and I d love your input on where we take it next.

What s the biggest frustration with your current setup?

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9d ago

Whazzup.io - Free SaaS Chat Widget - Your users need support from day one. Grow without paying

Most support tools price you like an enterprise: $29 per seat, metered conversations, a plan that punishes you the moment a teammate joins. Whazzup is the opposite. Everything works on the free plan — chat and email in one shared inbox, a knowledge base and help center, live visitors, an ideas board, your own logo and colours. Conversations are unlimited, forever. We never count messages* and nothing gets switched off mid-conversation.

Why are e-signature tools still subscription-based?

Most e-signature platforms charge monthly per user, even if you only send a handful of documents.

With E-Signing.io, we re trying a different approach: pay only for what you actually use signatures, SMS, OTP verification and workflows.

I m curious: Would usage-based pricing make you switch from your current e-signature provider? And what would stop you from switching?

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