A live KYC expert guides the customer through a secure video call, for the cases automation cannot close. The session runs 3 to 5 minutes: the agent confirms the user is present, alone and uncoerced, has them tilt the document to prove holograms, and repeat a live OTP, while real-time AI runs liveness, deepfake and document checks alongside them. Meets BaFin in Germany and FMA in Austria. Step up to VideoIdent only for high-risk profiles, with multilingual agents priced per verification.