What’s the biggest challenge law firms face with performance reviews?

From our 30+ years of working with law firms, the most consistent issue we see is inconsistency.
Different partners use different criteria, feedback varies wildly between practice groups, and firms rely heavily on spreadsheets or generic HR tools not designed for legal work.

That’s exactly why we built SRA, to give law firms a structured, confidential, behavior-based system that brings fairness and clarity to every review cycle.

Curious for the community’s take:
If you’ve worked in legal or professional services, what feedback challenges have you seen?