TrueSignal
Post-purchase surveys, timed to the delivery moment
Start new thread

TrueSignal - Post-purchase surveys, timed to the delivery moment

by•
Most brands lose the moment right after delivery, when customers still remember the experience. TrueSignal surveys them in that 24-48h window and turns responses into a 1:1, brand-controlled feed for product and retention teams, not another dashboard nobody opens. Starting with Shopify, free plan, no card required. Built for ecommerce, food & beverage, and subscription brands who want to know why customers buy.

Add a comment

Replies

Best
Maker
📌
Hi Product Hunt, I'm one of the people building TrueSignal, and today's the day we bring it here. Here's the problem we kept running into: most brands ask for feedback way too late, or way too generically. A post-purchase email that goes out two weeks after delivery. A generic NPS survey blasted to everyone. By then the customer's already moved on, and whatever they type back is mushy at best. TrueSignal surveys customers in the 24-48h window right after delivery, while the experience is still fresh, and routes every response into one brand-controlled feed instead of scattering it across tools nobody checks. No black-box benchmarking, no aggregated "industry" data. Just your own customers, answering questions timed to the moment they'll actually give you a real answer. Where we are today: live on Shopify, WooCommerce next on the roadmap. Free plan, no card required, so you can look at your own data before deciding on anything else. We're still early, and this launch is genuinely about hearing from you. What would make this useful for your store? What's missing? What looks off? I'll be in the comments all day. Thanks for taking a look.