@bramk@garyvee There are a few things - in addition to being focused on the whole experience (from the minute you decide you want to go out to eat to after the meal is over), we also have a fixed concierge fee, which doesn't change even if you have a large group or want to eat at a hot table or a super popular time.
How does the product make money, if the fee is only $5? Does the credit card payment method fees (which are often like 2.9% or whatever) for the transaction come out of that $5? Are there any other areas which Reserve makes money?
Have been using in LA and find it to be a great experience. I find the interplay between the SMS concierge and the app itself to be a little odd, in that the sms responses suggested several times that I go into the app and do something (modify a request, cancel a request, spin up a new request) that the user should simply be able to request via text.
My first time I used Reserve I wanted to not like it. I dunno why. But then I used it. And while I found the app experience seamless and elegant (kudos), I still wasn't sure I wanted to like it. What really got me was how that online experience translated to my offline experience, though. It's a tricky thing to get right -- having one's experience transcend like that, especially in the restaurant world. Yup, Reserve nailed it for me. I got a table at Flour + Water last minute. The seamless payment process delivered with the classy black Reserve card made my wife think I was cool again (which is pretty much my goal in life). Nicely done. Looking forward to more venues signing up.
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