Refaire
AI Technicians for the Physical World
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Brett

Refaire - AI Technicians for the Physical World

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Refaire
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Refaire helps hardware companies automate product technical support when issues require physical diagnosis. Customers' "facetime" to show and describe the problem, and Refaire uses vision, voice, and product knowledge to diagnose issues, guide troubleshooting, recommend the right parts or services, and escalate to a human with full session context.

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Brett
Maker
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Hi Everyone, I'm Brett, co-founder of Refaire. We built this after spending way too many hours poring through repair videos, dead-end Google searches, and AI sessions trying to fix things around our homes. The parts were hard to find, the troubleshooting guides were sparse or didn't match our situation, and support teams couldn't see what we were looking at. We knew there had to be a better way. That experience drove us to build Refaire, an AI technician for the physical world. We help hardware companies support their customers better: "facetime" experience capturing visual, audio, and voice data, guided troubleshooting, parts and service recommendations, and human handoff, if needed, with full context, all in one flow. The goal is faster resolutions for customers and lower costs for support teams, while helping brands recover revenue through parts and service when it makes sense. We're especially looking for feedback from teams supporting appliances, electronics, mobility products, or anything else with a plug or a motor. If that's you, we'd love to hear what's broken about support today.
Priya K

i really glad you included the human handoff with full context. nothing is more frustrating than explaining the whole problem to a bot and then having to repeat it all to a real person 10 minutes later. keeps the friction low for the user.
@bblalock @Refaire

Brett
Maker

@priya_kushwaha1 thanks for the insight! I agree. It's like, "why did I tell you all this stuff if I have to repeat myself?"

Rob

I'm not a technician, so I can't give you feedback from that perspective. As a user though, I think this app might be very useful. It feels like I can get way better support this way because the technician has better context of the thing that needs to be fixed. As non-technical I find it hard to explain things as well, so most of the time the technician has to come here and see for himself.

Great work, love it.

Brett
Maker

@rob_vb thanks for the feedback! We're thinking about creating a consumer-focused version at a later date to help with home repairs. I can keep you posted if that would be of interest?