Qminder - Queue management system that improves visitor experiences.

@hyunlee Hi Hyun, dropping you a note. Look forward to your response.

@mert_celik Thank you for the kind words. :) We knew we had something interesting at our hand when big names like Hospital Corporation of Americ a and Johns Hopkins adopted Qminder. Along with retailers of all the biggest telcos in the states ( AT&T, Sprint, Verizon ) ...but the love, traction, and growth from and together with the ride-sharing companies has been extra interesting to us. Hoping to reach and help some of the up-and-comer's via ProductHunt now as well ;)

@lismanis Thanks for the first questions :) The TV part of the system, showing the waiting line status, is based on AppleTV app. Super simple to get, connects with any TV and looks great. More detailed instructions seen here: http://support.qminder.com/tv/se...

@lismanis and the second question about signing in visitor before they arrive and before opening. Basically a booking system. - Sure we have thought about it, ran some tests and built prototypes even. What we found was, that people tend to be late, cancel and service at the site can take more or less time than expected. All in all making it an inefficient system. We drew the line there and chose not to go into the booking space for now and focus on only one thing and to do it as best as we can, and that is queue management for walk-ins visitors. Furthermore, I wrote a blog post about Appointments vs Walk-In's a while back: https://www.qminder.com/appointm... There are so many booking and calendar systems out there. Qminder can be used with these side by side or even connecting them via our API.

@metara nicely done

@joon_kee_park In a face-to-face conversation, I would right away ask, which ones do you mean: are you comparing us to pen-and-paper sign-in sheets or a DMV like take-a-number-systems ;) But in short: Qminder is the easiest to use queue management system, with proper Service Intelligence. My proof points for that are qualitative testimonials from large companies who switched from take-a-number systems, who praised the technical simplicity and feature superiority for setting up of our SaaS. https://www.qminder.com/customers/ Secondly, quantitatively, our stable 50+ NPS score of thousand employees surveyed, where the word "easy" is most common comment ;) To expand even more: From the visitor perspective, especially around Stanford, one could compare us to https://envoy.com/ - and while we both have sleek iPad sign-in solutions; the back-end operations for the employees are vastly different. One is for single visitor office meetings, while we are all about customer service. We share multiple clients where the back-office uses Envoy and service front Qminder. There are quite a few solutions for specifically for restaurants and salons; such as http://nowait.com/ ( acquired by OpenTable) or https://www.getsquire.com/ - but that's a whole different space. If any customer service desk, school, hospital, governmental or tax office or service orientated retail store cares about data and good customer service: then Qminder is the best choice.

@joon_kee_park A nice real life story to add here. We had this US bank, who shared their interest "to be more like Apple Store" Obviously, they went to Apple - who turned them down. Then they went to Verizon corporate - who turned them down. Both of them have these similar at the surface, but very custom in-house queue management solutions at their branches, that can't be shared. Qminder has been the best solutions for them and many other who thrive to offer better customer experience "like Apple Store" This narrative was even covered here: https://www.inc.com/tess-townsen... Lyft being a Qminder client :)

@kristaps_grinbergs Aw-shucks. no questions yet. I told you we should have adopted that cat to make unique qminder-cat-gifs for Product Hunt :P

@lindsejs Thank you for your question. To use self sign-in option you need to have only an iPad and you're good to go. You can get the iPad from any electronics shop. Here is the full set up guide: http://support.qminder.com/ipad/... To better guide your customers we recommend using a extra signage. We know from our clients that it works and it will stand out with inviting text to sign-in. Here you can read more: http://support.qminder.com/ipad/... Thanks!