Qminder

Solution to manage patient reception, triage & interaction.

3 followers

Solution to manage patient reception, triage & interaction.

3 followers

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Qminder is a cloud-based queue management system for waiting lines and walk-ins at hospitals and clinics.

Launch tags:Analytics•Customer Communication•SaaS

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MapOnShirt

Have used your service here locally but can you please explain more how can I show line information on TV? Also have you thought about checking-in before opening time or on specific time slot? Could be deal breaking options. Go Estonia! You Rock!

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9yr ago

Qminder

Maker

@lismanis Thanks for the first questions :) The TV part of the system, showing the waiting line status, is based on AppleTV app. Super simple to get, connects with any TV and looks great. More detailed instructions seen here: http://support.qminder.com/tv/se...

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9yr ago

Qminder

Maker

@lismanis and the second question about signing in visitor before they arrive and before opening. Basically a booking system. - Sure we have thought about it, ran some tests and built prototypes even. What we found was, that people tend to be late, cancel and service at the site can take more or less time than expected. All in all making it an inefficient system. We drew the line there and chose not to go into the booking space for now and focus on only one thing and to do it as best as we can, and that is queue management for walk-ins visitors. Furthermore, I wrote a blog post about Appointments vs Walk-In's a while back: https://www.qminder.com/appointm... There are so many booking and calendar systems out there. Qminder can be used with these side by side or even connecting them via our API.

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9yr ago

MapOnShirt

@metara nicely done

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9yr ago

Hunter

Hi Product Hunt! I am Hyun Lee, Growth Manager at Qminder. Qminder is a SaaS that helps businesses manage visitors and staff at physical locations. By having visitors self sign-in by name, the service staff are able to provide exceptional, personal customer service. For the PH'ers who are in an on-demand startup - want to reach unicorn status? Why not follow the footsteps of some our clients, who are the biggest ride-sharing companies in the world? - Visitor self sign-in via iPad (allows visitors to be "in service" instead of anxiously waiting in line). - Queue status shown on via Apple TV (no more anxiety of waiting/unknown), or get notified via SMS. - Staff manages the waiting line with a dashboard (and can manage SMS chat straight from Qminder). - Staff greets visitors by name and provides personal experience. - All data (waiting time, service time, visitor data, etc.) is saved to enhance existing processes. - APIs allow for building on existing stack. We know that the PH community is more "digital" and startup-oriented, so maybe you'd find more value from this page: https://www.qminder.com/queueing... We're extending the free trial period for the PH community - reach me at hyun at qminder.com :)

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9yr ago

@hyunlee Hi Hyun, dropping you a note. Look forward to your response.

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8yr ago

ARGear

Hey guys, nice product! congrats on the launch. Just wondering, how does this differ from currently existing solutions?

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9yr ago

Qminder

Maker

@joon_kee_park In a face-to-face conversation, I would right away ask, which ones do you mean: are you comparing us to pen-and-paper sign-in sheets or a DMV like take-a-number-systems ;) But in short: Qminder is the easiest to use queue management system, with proper Service Intelligence. My proof points for that are qualitative testimonials from large companies who switched from take-a-number systems, who praised the technical simplicity and feature superiority for setting up of our SaaS. https://www.qminder.com/customers/ Secondly, quantitatively, our stable 50+ NPS score of thousand employees surveyed, where the word "easy" is most common comment ;) To expand even more: From the visitor perspective, especially around Stanford, one could compare us to https://envoy.com/ - and while we both have sleek iPad sign-in solutions; the back-end operations for the employees are vastly different. One is for single visitor office meetings, while we are all about customer service. We share multiple clients where the back-office uses Envoy and service front Qminder. There are quite a few solutions for specifically for restaurants and salons; such as http://nowait.com/ ( acquired by OpenTable) or https://www.getsquire.com/ - but that's a whole different space. If any customer service desk, school, hospital, governmental or tax office or service orientated retail store cares about data and good customer service: then Qminder is the best choice.

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9yr ago

Qminder

Maker

@joon_kee_park A nice real life story to add here. We had this US bank, who shared their interest "to be more like Apple Store" Obviously, they went to Apple - who turned them down. Then they went to Verizon corporate - who turned them down. Both of them have these similar at the surface, but very custom in-house queue management solutions at their branches, that can't be shared. Qminder has been the best solutions for them and many other who thrive to offer better customer experience "like Apple Store" This narrative was even covered here: https://www.inc.com/tess-townsen... Lyft being a Qminder client :)

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9yr ago

Qminder

Maker

Hi Product Hunt! I'm founder of Qminder and developer of iOS and tvOS apps. You can ask me any questions (also technical ones) about these platforms and I will personally help you. Thanks!

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9yr ago

Qminder

Maker

@kristaps_grinbergs Aw-shucks. no questions yet. I told you we should have adopted that cat to make unique qminder-cat-gifs for Product Hunt :P

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9yr ago

Qminder

Maker

Hi, I'm Siim, CTO of Qminder. When you would be interested in connecting Qminder with your CRM, BI or other with our robust API, I'm here to help you. I think every modern product should come with a robust API so one could easily connect it to their existing fleet of products. Our Restful API, Webhooks and WebSocket based events offer all of that. I'm also happy to share details how we created a secure scalable system in the AWS cloud. It's a big step forward from having an unreliable server in every branch of the company.

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9yr ago

MapOnShirt

Hi Qminder! How can I use self service sign-in app? How do I set it up? Thanks.

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9yr ago

Qminder

Maker

@lindsejs Thank you for your question. To use self sign-in option you need to have only an iPad and you're good to go. You can get the iPad from any electronics shop. Here is the full set up guide: http://support.qminder.com/ipad/... To better guide your customers we recommend using a extra signage. We know from our clients that it works and it will stand out with inviting text to sign-in. Here you can read more: http://support.qminder.com/ipad/... Thanks!

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9yr ago

Another sweet product from Estonia! Great work guys!

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9yr ago

Qminder

Maker

@mert_celik Thank you for the kind words. :) We knew we had something interesting at our hand when big names like Hospital Corporation of Americ a and Johns Hopkins adopted Qminder. Along with retailers of all the biggest telcos in the states ( AT&T, Sprint, Verizon ) ...but the love, traction, and growth from and together with the ride-sharing companies has been extra interesting to us. Hoping to reach and help some of the up-and-comer's via ProductHunt now as well ;)

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9yr ago

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