Troubleshooting Agent by Pluno - Debugs customer issues before engineers do

Complex support tickets shouldn’t pull engineers away from building. But today, that’s exactly what happens: A customer reports an issue, An engineer drops what they’re doing, digs through tools, checks logs, Sentry, recordings, and code… Only to find it wasn’t even a bug, just a config issue, bad CSV, or user error, support could’ve handled. That’s the loop Pluno breaks. Pluno Troubleshooting Agent investigates customer issues end-to-end, finds the root cause, gathers evidence, and proposes the next step, whether that’s a customer-side fix, a PR ready for engineering review, or an early warning before incidents spread. The result: three painful workflows handled automatically: 1. Finds bugs and proposes fixes When a ticket comes in, Pluno investigates, posts the root cause in Slack (or wherever engineering lives), and can open a PR for review. 2. Prevents unnecessary escalations If the issue is customer-side, it drafts the reply inside the ticket so support can resolve it on the first response. 3. Detects incidents early Spots rising error patterns across tickets and monitoring tools, correlate them with recent deploys, and alert the team before the queue floods. Teams using Pluno are already seeing 70% fewer engineering escalations, 5× faster resolutions, and 24/7 incident detection across 500K+ tickets/month from teams like Lovable, Kojo, and Smartness. We built this because we lived it: engineering shouldn’t become a support queue, and support shouldn’t have to wait on engineers for every complex ticket. Launch offer: Product Hunt users get $100 in free credits, that's 4,080 credits, or ~50 investigations, to try Pluno on your real complex tickets. Huge thanks to our early supporters for helping shape Pluno 🙏 We’ll be in the comments all day!