Papercups 2.0 - Open source Intercom and Drift alternative

Cofounder of Papercups here. We first launched Papercups 6 months ago after working a 3 intense weeks of coding. The feature set was very limited but we were still overwhelmed by the interest and response. My cofounder and I have been hard work since then and after 400 commits, 50,000 lines of code and +1000s of users later we feel like we are ready for our 2.0 product hunt launch. Below are some of the newer features: * Message and manage conversations all in Slack * View previous conversations with same customer * Customer tags for tagging feature requests * Light weight CRM * Reporting and analytics dashboard for basic metrics * Private notes * Flutter package support We have made great progress but there are a still a ton of features that we want to build out. So we would appreciate any feedback or suggestions. You can check out our demo here https://app.papercups.io/demo or check out our github repo https://github.com/papercups-io/...

This is by far the best alternative to Intercom. Highly recommended if you need a chat app! A little side rant but I had nothing but terrible experiences with Intercom. Outside of the insane prices they gouge you on, they're support team gets back to you 5(!) days later if you have any issues. Enough was enough. I canceled my subscription and they continued to bill me months afterwards. Congrats on the 2.0 launch, Papercups team!

hey! I've been using papercups for a few months now on gatego.io and my team and I are loving it, especially being able to reply to conversations in Slack is awesome. I'm also the dev of the flutter package, so happy to see it mentioned here!

This is awesome! Is this easy to add to Webflow sites? And can you make the chat widget appear only on based on certain element clicks on the site (i.e. user clicks learn more and only then chat pops up)?

Awesome work! I’ll definitely be using this in a future project.

I've been using Papercups for our new site and it's been great! So easy to add to our site and the slack integration is a lifesaver. Keep up the good work Papercups :)

I like the idea! 👍

This looks awesome! I have a question though, is registering mandatory for the Screen Sharing option?

Definitely checking out! Intercom costs as much as a Ferrari.

Was looking for this some years ago, now on the zendesk hook 🎣 Do you have any integrations into issue / task management - or a way to add custom commands or something to handle such integrations ourselves?