Track your orders and make returns to any retailer, any brand - all from a single app! Orderly consolidates all of your shopping onto one page, monitors when your items will arrive, lets you when you need to make a return, and more!
@mikeganz
The hardest part for a consumer (in order of priority):
- Getting refund instantly
- Getting return processed (making return requests, returning items to courier, handling any follow-up disputes)
- Getting return timeline and policy clearly communicated (especially for more complex items, eg. beauty, jewelry, shoes)
The hardest part for e-commerces:
- Making return inspection decisions / instant "no questions" refunds (i.e. managing risk levels)
- Handling return edge cases issues with CX, Warehouse, Delivery (eg. wrong return item provided by customer, return dispute form customer)
@aigulais Super interesting. Is your list of consumer pains in ranked order? As in, do you think the most painful things for you as a consumer is the time it takes to get your refund?
Hi @mikeganz my list was based on my experience as e-commerce product, who build the return experience for a fashion e-commerce. However, the priority might differ based on your target customer segment, your e-commerce segment, etc.
If you need any further advise feel free to DM me (if there is such feature in Product hunt, unfortunately, I don't use LinkedIn, or just email me - add my name to domain address of my startup :)), happy to help.
@abhinav_ghosh Thanks Abhinav! Appreciate it. Have you downloaded the app yet? Would love to hear your feedback!
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@mikeganz, great job getting Orderly off the ground! It's a fantastic idea and definitely makes organizing orders and returns much simpler. Best of luck with this launch!
@footprint_calculator Thanks so much Ula! Have you given Orderly a try yet? Would love to hear your feedback specifically!
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Congratulations on the launch of Orderly! In a world where e-commerce is booming and consumers are shopping from multiple retailers, the convenience of tracking all orders and managing returns through a single app is invaluable.
Congratulations on the launch! Given the complexity of aggregating returns between multiple e-commerces, I believe if you want to focus on the customer side of things, you shall target strategy of Returnly or Loop.
I would assume your use case would be buyers/stylist/smaller boutique stores, I would consider focusing on vendors vs. consumers, like me and you.
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