Medspa & service business owners — where do your after-hours leads actually go?

Building NexChat (launching Tuesday on PH) and trying to validate something we keep seeing in our research:

Medspas, salons, dental offices, fitness studios — anyone in service businesses — what happens to a lead that comes in at 9pm via Instagram DM, your website chat, or a contact form?

From the medspa owners I've talked to, the pattern is brutal:

- 60% of inquiries arrive after business hours

- Avg response time the next morning is 4-6 hours

- By then, 40% of those leads have already booked with a competitor

- The receptionist gets blamed for "slow response" but they're handling 50+ DMs

Curious if this matches your reality, and what you've actually tried to solve it:

✅ Hired a virtual assistant?

✅ Set up Calendly + autoresponders?

✅ Tried a chatbot (Tidio, Drift, Intercom)?

✅ Just accept the lost leads?

Most honest answer wins a free year of NexChat when we launch Tuesday 🙂