We removed passwords from our signup flow entirely. Here's what actually changed

One of the teams using MonoCloud made a decision most founders are too nervous to make: they turned off passwords completely.

no fallback, no 'or create a password instead.' passkeys by default, magic link as the backup, done.

here's what actually changed after they did it.

support tickets dropped. the password reset flow was quietly eating a chunk of their support volume and they didn't fully realise it until it was gone.

signup conversion went up. fewer fields, less friction, one tap on most devices. the drop-off that used to happen at the password creation step just stopped happening.

and the thing they didn't expect: users stopped asking 'is this secure?' the biometric step communicates security in a way that a password field never did. face ID feels safe. a text box doesn't.

the pushback they got internally before shipping was all about edge cases. what about older devices? what about users who don't have biometrics set up? those are real questions and they needed real answers. but the actual user complaints after launch? almost none.

the friction was mostly in their own heads.

curious if anyone else has made the full switch or is still sitting on the fence. what's the thing that's actually holding you back?