What's your go-to stack for customer engagement (mobile + web)? And what's still broken?
Hey PH community 👋
I'm digging into how developers handle customer engagement across mobile apps and web, and I'd love to hear from folks actually building/running products.
A few things I'm curious about:
What tools are you using for engagement - push notifications, in-app messaging, email/SMS, onboarding flows, etc.? (Examples: OneSignal or anything homegrown.)
What's working well - any tool or workflow that's genuinely made a difference in retention, activation, or support load?
What's still a pain point? Common frustrations I keep hearing about:
Fragmented data across mobile + web (hard to get one view of the user)
High costs as user base scales
Notification fatigue / low opt-in rates
Clunky segmentation or personalization
Too much engineering lift to set up or maintain
Anything else you're wrestling with?
Would love to hear what's in your stack, what you've ditched, and what you wish existed but doesn't. Trying to learn from real builders here, not just marketing pages 🙏
Drop your tools + gripes below
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