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Matt Hodges

The Business Messenger by Intercom - More than just chat. Intercom's new app platform.

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Meet the all-new Intercom Messenger ā€“ the only Business Messenger built for more than just chat. Accelerate growth across the customer lifecycle with a new customizable home screen, a growing library of Messenger apps, and a truly extensible platform.

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Ashish Kumar
Looks cool! Background music in the video was a little too loud though.
Matt Hodges
Maker
@ashfame thanks Anish! We hear you. Will see what we can do there.
Aleh Tsikhanau
Looks like awesome!
Mark Johnson
You guys are on fire! Coincidentally, we're actually rolling out Intercom on our site (knottytie.com) today, so this is extra exciting news for us. Hoping we get the new features soon!
Eoghan McCabe
David V. Kimball
@mattnhodges Hey there. Would this messenger app work without having to be run by support team, and leverage AI instead? We have a pretty straightforward path on our website with fairly straightforward goals, so it would be more like users picking from a list and then getting a chat-like reply with their options.
Matt Hodges
Maker
@davidvkimball can you read our minds? :)
David V. Kimball
@mattnhodges I don't know, can I?! šŸ˜‚ Looking for a solution very soon, should I look elsewhere for AI-ran chat or do you think Intercom has a good solution for that today?
Matt Hodges
Maker
@davidvkimball :) it all depends what you want to do and what "very soon" means. Shoot me a mail at matt@intercom.io and we can go from there
Andrea Balducci

We use Intercom since 3 years now, and we're delighted with their solution. Unfortunately, It's very expensive as they base their price on the number of user on your app...

Pros:

All in-one solution for your Customers (Marketing Automation for leads and customers + Support + Help Center)

Cons:

Expensive...

Jonathan Price

In the process of setting this up now with a client and very excited by the possibility. It also means re-thinking some recent competitive tool implementations at other clients. It is *that* good.

Pros:

Yes - the "home screen" concept with apps brings something entirely new to the chat / bot space. Excellent.

Cons:

None that I can think of.

Sana Muhammad
Hi,i would like to place this messenger on my website https://www.socprollect-mea.com/ and however, i have a doubt to clarify before that. When i place some alternative option, website loading time gone down. Got this something like that and please let me know that.
Jeorge Buckly
Looks good, should try.
Jeorge Buckly
Looks interesting, but can it be usefull for small business?
Barbara Rich
In any social application, and even more so in a messenger, the main point is users' support. This includes responses to complaints and the assembly of feedback for future updates. So small messengers need to have one of these. If you are new to this, I would recommend an outsourced customer service. They are professionals, and you will understand what is going on very quickly.
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