HelpDesk.com
Simple ticketing system for teams
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HelpDesk.com - Simple ticketing system for teams.

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Meet HelpDesk.com – a ticketing system designed to be the simplest tool there is to manage email communication with customers.
We created HelpDesk.com with two goals in mind: to cut down the efforts of your support team and to make your support emails more friendly..

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Best

Great smallbiz help desk software

Pros:

Good, reliable simple product

Cons:

Not ready for enterprises

Maker
We know that super-formal automated help desk emails can spook your customers out. So, here's with its easy-going vibe combined with the simplicity of design. HelpDesk has features that encourage collaboration within your team and speed up your response time. What's more, HelpDesk emails look like standard emails. You won't find any templates or footers in the emails sent from the HelpDesk dashboard. Your customers get only the response you want them to see, no fluff attached. Ultimately, we want you to build friendly connections with your customers. Without too much effort involved. Check out HelpDesk and let us know what you think!
how would you compare to the large number of other 'simple ticketing' systems that already exist? Trying to find what your unique perspective or angle is on this, but it seems extremely similar to all the 'non-ticketing ticketing systems'. Helpscout, Gorgias, etc.
Maker
Hi! We're just starting out, but we have plenty of ideas to implement in the upcoming months. We want to make HelpDesk a simple ticketing system with advanced automation capacities, so stay tuned! At the same time, we’d like to allow our users to fully customize their emails, mailboxes and their HelpDesk dashboard. You know, to make HelpDesk truly match your needs and workflow. We're a part of a bigger family (LiveChat, ChatBot.com and Knowledgebase.ai), so you can expect some cool integrations very soon :)
Hunter
Ah, staph it! Although it was a bit difficult to make the video since the doggo's attention span was around 10 seconds :P
Maker
Many thanks from the HelpDesk team :) What did you like the most?
team work
Loved the idea !!!!!
Hunter
Thanks a lot!
Congratulation for your idea ! I love it !
Hunter
Thanks a lot!
Hunter
HelpDesk is a new LiveChat's baby, dedicated for those who need a simple ticketing system.
Does it work like a "regular" email, so I can, for example, add there some attachments?
Maker
Sure, you can add attachments :) You can send an attachment directly to your customer or share it with your team in a private note.
Good job!
Maker
Thank you! It's great to see such enthusiastic feedback :)
What was your biggest inspiration for the design of the agent interface?
Maker
Hi Jemie, we based our design strategy on the experience gained from creating our first product - LiveChat. Our main goal is to make our tools as intuitive as possible. We created our own component-based design system, which we use to build new products for better customer service.
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