We built a B2B productivity tool that helps freelancers track billable hours. Our core web app is priced at $35/month, and we have about 400 paying customers. Last year, we finally launched our iOS app to capture the "on-the-go" market.

We set the price in the App Store at $35/month to match our website. Then, we looked at the revenue reports. After Apple took their 30% cut, we were netting just $24.50 per user. We were actually losing money on every iOS user after accounting for hosting and support.

So, we made a decision: we raised the App Store price to $50/month to cover Apple's tax and maintain our margins. We thought our power users would understand; after all, we were providing immense value.

The backlash was immediate. Within two months, our iOS subscriber count dropped from 120 to 70. Our App Store rating tanked from 4.8 stars to 3.2 stars. The reviews were brutal: "Greedy developers. Why is it $15 more expensive just because it's on my phone?"

We spent six months in beta testing our B2B SaaS platform, and last Tuesday, we finally launched out of beta with a massive marketing push. We were thrilled. By Thursday morning, we had onboarded 50 paying customers on our $99/month plan.

On Thursday afternoon, I was doing a routine review of our database logs and my heart stopped. I noticed that a change we made to our API authentication right before launch had accidentally bypassed our multi-tenant architecture. Essentially, if a user knew exactly how to format an API request, they could pull data from other companies' dashboards.

I felt sick to my stomach. This was a catastrophic privacy breach.

We immediately took the entire platform offline to patch the hole. For 6 hours, our site displayed a "Scheduled Maintenance" page while I sat in a cold sweat fixing the logic. We patched it, brought it back online, and then I had to do the hardest thing I've ever done as a founder: write an email to those 50 customers confessing the mistake.

I'm a product nerd. I love demoing and testing out products and am blessed that I can do this as part of my work here at Product Hunt but I sometimes forget to share my thoughts and impressions from testing products with the community....and I want to change that!
What would you like to see if I were to start sharing some reviews, product comparisons, and first impressions of Products that are launched or discovered? What aren't you currently seeing in reviews!
Throw any ideas, ask me anything, this is ultimately for you all!

So, been running a AI startup for more than a year now and the one thing i always thought or was puzzled was when naturally customers think AI should be cheaper than human hours even though AI's throughtout or the benefits is 100x.
So we have been doing it the 'cost+' pricing way, but to be very frank this is working and is helping us be in control of the margins, but also exploring outcome based pricing in certain use cases. Will have this thread open to have discussions around this topic, also if i find newer ways or use cases where outcome based pricing works, happy to explore.

I m a technical founder. I can build a product, fix a database, and debug an API in my sleep. But sales? I hate it.

We needed revenue, so I decided to try cold emailing. I bought a list of 2,000 leads from a B2B database, wrote a 4-paragraph email explaining our features, and set up a sequence to send them out from our main company domain. I figured if I hit enough inboxes, someone would eventually buy.

I was wrong. Here is the exact result after 30 days:

• 2,000 emails sent.

• 3 replies (two of which were "unsubscribe," and one was an angry person telling me to stop spamming).

• 0 demos booked.

• And the worst part: Our main domain got flagged by Google, so now all my transactional emails (password resets, receipts) are going to spam.

A few months ago, we were in talks with a mid-sized company for a $500/month contract. Their team was swamped, so they asked if we could extend our standard 14-day trial to 30 days. Wanting to close the deal, I said yes.

A month later, they still hadn't onboarded their team, and asked for another 30 days. I agreed again because the deal was "so close."

By the time the 60-day trial ended, we had spent over 15 hours in support calls helping them set up, built two custom CSV imports for them, and basically acted as their dedicated onboarding team for free.

When the trial finally expired, the VP told me they decided not to move forward. His reasoning was baffling: "Because you kept extending the trial, it felt like there was no urgency to actually roll it out to the team. We just kept putting it on the back burner."

I have created a lot of accounts on many different payment gateways including lemonsqueeay, paypal etc. Now I realize, it was just a waste of giving information to those companies as I do not use them at all. Paypal even suspended my account permanently.
I came across this platform called dodopayments, and it wasn't very strict on completing kyc for accepting your first dollar. I know that it will not let me withdraw money unless kyc is done. I was very confused as to what everyone does regarding this?
What do you do commonly with these payment gateways?