what is your exact strategy for updating pricing without alienating your earliest supporters?

Our early pricing was intentionally low just to get initial traction but now that the product has evolved significantly, the legacy plans barely cover infrastructure costs.

​We want to adjust our pricing tiers to match the value we now provide, but we are terrified of losing the core community that helped us launch in the first place.

​Do you grandfather your existing users forever, or is there a fair way to transition early adopters to updated pricing without causing a backlash?