Providing direct founder support during launch week builds lasting user loyalty.
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Instead of setting up automated bots, our founding team handled every single customer chat message personally for the first thirty days. This hands-on approach gave us immediate clarity on where users faced confusion inside the app.
Addressing questions live helped us refine our onboarding flow and turn early visitors into active advocates for our product.
What has been your most effective way to collect genuine user insights during early launches?
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live support can also reveal problems you didn’t know existed. A question that keeps coming up from different users is usually a pretty strong signal that something in the product needs attention.
@jeane_tte_stock I’d also keep an eye on the questions that disappear over time. If users stop asking about a particular confusing step after an onboarding change, that feels like strong evidence that the fix worked