Manus Engineers failed

I want to be fair: the AI itself is genuinely impressive. In this single thread, I built a 20-ad Facebook campaign, 10 original how-to videos with AI voiceover, a Facebook Collection Ad with a custom Instant Experience, a landing page with full equipment pricing, and a client-facing preview tool that helped me close four new clients in one week. The creative capabilities are real and remarkable.

But the support experience has been one of the worst I have ever encountered with any software company.

When a platform limitation caused my landing page project files to become inaccessible, I was forced to rebuild everything from scratch — landing page, 10 videos, all assets — at my own expense. I contacted Manus support ten times over multiple days. I was passed between ten different representatives. I was asked for a screenshot or video of a non-visual technical issue eight separate times. I was told engineering was working on it multiple times — and each time, the next representative had no record of any of it.

I was eventually given a partial credit after escalating to LinkedIn. But I am still being asked — as of today — to install a plugin and record a video of a problem that no longer exists because I fixed it myself.

For a company with this level of AI capability, the support infrastructure is inexcusably broken. Small business owners and boutique agencies who depend on this platform deserve better. I am submitting this campaign for a Meta Boutique Agency Award — and the irony is that the biggest obstacle to completing it was not the technology. It was the support team.

If Manus fixes its support process, this could be a 5-star product. Until then, buyer beware.

— Janet Galati, JG Marketing Solutions, Lake Villa, Illinois