How do you realize your loudest users are steering your product in the wrong direction?

Every SaaS company preaches about being "customer-obsessed." But we learned the hard way that a small vocal minority of power users can completely hijack your roadmap. We built custom workflows and niche integrations just to keep them happy, only to realize we were building an expensive bespoke tool rather than a scalable product. Meanwhile our silent majority the average users were struggling with core onboarding because we ignored their foundational needs.

For founders balancing growth and retention, how do you filter out the noise from extreme feedback and stay true to your core product vision?