How did you handle a crisis situation that could have destroyed your company's reputation?

This week I came across a picture on Twitter of a well-known startup that was leaking its database credentials.

Someone pointed it out under a post and the company suddenly deleted the post.

It was as if everything had been swept under the rug.

But it seems to have worked here (except we still have the screenshots 😅).

Mistakes happen, but the bigger the company you are, the harder it is to ignore them.

• Have you ever had a problem in your startup that required crisis management? (What happened?)

• How did you handle it and what was the outcome after you deployed the solution?

• How are you prepared for crisis situations?