Have you ever checked whether ChatGPT knows your product exists?
A founder told me something this week that I have not seen said plainly anywhere, so I am passing it on.
He runs a directory that has done 100k over four years. He can see AI traffic arriving, but only through Bing Webmaster Tools. Never in his analytics.
That took a second to land and then made complete sense. ChatGPT's retrieval leans on Bing's index, so Bing sees the crawl and impression side of it. Your analytics never gets the chance, because most assistant traffic arrives with no referrer at all and quietly files itself under direct. So you can be getting cited, and getting clicks off the back of it, while your dashboard shows you nothing.
Which makes Bing Webmaster Tools about the cheapest AI visibility check going, and almost nobody has it installed because we all wrote Bing off a decade ago.
The other half of the check is free and takes two minutes. Open ChatGPT, or Perplexity, or Claude, and ask the question a buyer would actually ask. Not your product name. The problem. Best tool for X, or how do I do Y. Then see whether you get named, paraphrased without credit, or ignored entirely. I did it for my own thing and it was humbling.
So, two questions for anyone who fancies it.
Have you actually checked, and were you cited, paraphrased, or absent?
And if you have been named in AI answers, did you ever work out why? I am trying to understand whether it tracks with ranking, with being talked about on Reddit, with having a Crunchbase or Wikipedia entry, or with something else entirely.
Replies
ran this check a while back and the pattern I found matches your Bing theory almost exactly - the browsing-enabled assistants (ChatGPT search, Perplexity) are basically doing live retrieval off an index, so anything that gets your product indexed with fresh, corroborating text wins, regardless of how good your own site copy is. the models without live browsing are a totally different game - that's pure training data presence, and there it tracked much more with being mentioned on third-party sites (G2/Capterra style listings, comparison blog posts, Reddit threads where someone else recommends you) than anything on our own domain. our own marketing copy basically doesn't count for that second category, because the model has no way to verify it's not just us talking about ourselves. the thing that moved the needle most wasn't SEO on our site at all, it was getting listed on a couple of comparison pages that already ranked and got crawled.