Freshworks Inc
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Freshchat - Catch 'em all. Keep 'em all.

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Freshchat is a modern messaging software powering millions of conversations for sales and customer engagement teams.

Convert visitors into leads and users into happy, engaged customers on the website, in-app, mobile, and social DMs. A leap from legacy live chat software, Freshchat helps businesses and its teams focus on continuous and context-driven messaging experience.

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Best
Very comfortable and easy to use. Great job!
Maker
thank you! good to see so many folks adopt it quickly! Do share your feedback with us through Freshchat itself :)
Definitely will! Thanks for thr feedback though :)

The analytics section of this product is a joke compared to LiveChat. We use both (for different use cases) and are really unsatisfied with Freshchat. It's really hard to have a good grasp of your operation with such scant reporting capabilities. LiveChat offers much more customization and flexibility. I'd definitely recommend you use that.

It's also been unreliable of late, where several of our users are unable to use the chat. We've reported the problem and it took them about 5 days to detect it as a bug, and they've returned us an estimated 15 days for the bug to be fixed. This is way too long.

The only reason we haven't switched over completely is because to integrate LiveChat into our android app, we'd lose native support for push notifications and would have to implement it ourselves. We've researched chat apps quite a bit and definitely recommend LiveChat. We've looked at Intercom too and it looks very promising but would only make sense for us if we switched our e-mail support system (Zendesk) to Intercom as well.

Pros:

Simple

Cons:

Terrible analytics dashboard, lately unreliable

Looks pretty cool Sri. Seems to have a bit for everyone. Wonder how much of the usage involves mobility either for the user or customer. Live location sharing within the messenger might be handy?
Maker
the Hypertrack smartplug we built for our previous product should still work as is! Mobility is definitely a thing for the mobile businesses and e-commerce
Simple and awesome. Is there any near term plan of having tag feature or am I missing something ?
Maker
Hi Mohan. We do have the option for you to set custom user properties. If you tell us what you want to do with tags, we can perhaps share how you can achieve what you want in the product! You can reach me - sri at freshworks dot com
The best alternative so far to and . Great job :)
Maker
Thanks Joe! Have you made the switch? Would love feedback - sri at freshworks dot com!
I have been waiting for this update for a long time. Instantly updated my website with Freshchat. Wonderful tool!
Maker
thanks for that! would love your feedback - sri at freshworks dot com
How does this compare to Freshdesk's ticketing system and with any other email-based ticketing system? Does it replace them?
Maker
I think it will replace email for very small teams, but larger teams that need to provide different channels of communication with them can't do away with email.
So.... I guess that Intercom got scared...since they published a "new product" right away, but is that really NEW? 😂
Maker

Really awesome chat service, good alternative to Intercom.

Pros:

Simple design, easy to use

Cons:

None

Thank you Freshchat, even though I use the free package, but the features are really interesting. Keep your spirit in your development.
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