Most of our signups never connected their Instagram, and almost none of them told us why. Surveys got ignored. "Why did you stop?" got silence or "it was fine."

Yesterday a tester told me setup "felt smooth." On my side, I could see he never connected his account. So instead of an open question, I sent:

"Was it (a) no Instagram account to use, (b) not comfortable connecting a real account, (c) didn't feel worth it yet, or (d) ran out of time? Even one letter helps."

He answered within the hour: (b). He also admitted his "smooth" only covered the steps before the scary one.

Last week I asked Reddit a simple question: what's the worst DM you got right after following an account?

The thread got 3,300+ views and the answers were brutal:

• "Hey king ready to 10x your life? 3 spots left "

• A 4-paragraph sales pitch, 30 seconds after following, before they'd seen a single post

• "My shy friend thinks you're cute" (that friend has been shy on 10,000 accounts)

But the most useful answer was this one: "I don't mind if someone reaches out about something specific. I unfollow when it's obviously automated."

Last month we launched here with a 5-day trial. The problem: whether a follow-to-DM flow works depends on how many new followers you get, and in 5 days a smaller account might see two or three. That's not enough to judge anything. So we changed it.

What's new:

• Free forever: 15 DMs/month, 1 account, no card

• Starter, 29/mo: 20 DMs/day

• Premium, 49/mo: unlimited DMs/day

• Agency: 2-30 accounts. 45/account for 2-5, 38 for 6-15, 30 for 16-30

I'd like your honest take: