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Fin - A new kind of assistant that runs in the cloud

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UPDATE: Since the time of this post, we have lowered prices 25% to 40% and dramatically improved the quality of service across all major categories.

➡️ .

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I'm curious what the breakdown is currently between human and AI work on requests?
Maker
great question - and actually a really interesting intellectual one as well....for us, because we are quality first... all requests have humans in the loop, even the most trivial. we would rather have the backup and not make mistakes / correct what we can with human empathy and intelligence rather than skip people on some things.... but, the question is, if humans are always in the loop, how do you think about the % machine a process is. We have benchmarks in things like speed, quality, etc. and then measure against those... and it varies by request type! (trade secret!)
Thanks. And yeah, this tradeoff/breakdown is fascinating and will become even more of a question as we move towards AGI. For now, I'm with you guys that anything you need done right needs human involvement. Otherwise it becomes more about the human user modifying his or her behavior to adapt to the AI (like with the Amazon Echo: you have to make requests in a very specific way for them to work).
Maker
totally agree sarah!
Good product overall but I think they are trying to be the Apple of Personal Assistants which will not work on a global scale.
Maker
maybe someday global - but for now the market is plenty big and we can provide a great solution to a subset of the world and then expand from there 😄 agree that this isn’t yet a global product
I quit the registration process when they ask for my credit card, it's not even widely used or maybe even available so I won't pay for something I cannot even try or get my friends' opinion about.
Maker
I get that julien - unlike pure tech solutions every request costs us money and supports our awesome ops team... so we can’t cost effectively do trialing for free... Maybe someday... but since the product hunt offer is no commitment you could try it for something small to start!
Thank you for your answer. Maybe my time isn't that valuable at the moment :) Though I think that a free trial would benefit your product (I don't know if you raised money yet, how much, etc, it's none of my business :) ) for onboarding new customers.
Maker
Just want to clarify here since there seems to be some confusion... the special for product hunt is no-minimum or subscription and pay as you go... our pricing page is just illustrative of what some people use- but if you sign up through product hunt you can use as little or as much as you want and just pay for the effective time at $1/min!
How do you guys deal with security? I assume all request are being handled by real people, not some futuristic AI algorithm. How do you buy tickets on user's credit card, how do you keep all of my personal info (names of my family, my address, passport information, etc)?
Maker
key question stepa! we invest a lot in this... we have full time operations team and track all the actions / data access pretty meticulously with a custom vault solution we built, etc. having people in the loop and getting great assistance obviously requires trust..... and our business depends on us not violating that for users, so we take it very seriously and take lots of deep technical and process steps for it.

I used Fin for a month, and was excited by the potential to save me time. My company even agreed to pay for it! Aces.

However, my excitement came crashing down, but after bit, failure after failure, as every single thing I tried to ask Fin to do either created more effort for me than it was worth, couldn’t be done (even a simple task like checking to ensure my employees‘ time cards were completed each week), or ended up with sub-par or no results.

After a month, I gave up.

Beware the clever sell job.

Pros:

The concept and sell is great.

Cons:

The service doesn’t come even close to performing as described.

Very cool blend of machine learning and human services. Seems a bit expensive given that you could hire a VA for a lot less.
Maker
jermey - you might be able to hire some VAs for less, but remember that with Fin you are fully on demand / can effectively have way more than one person when you need or zero cost when you don’t... and we have some pretty huge advantages in being always-on, using great tech that makes us more efficient and far more knowledgeable about the world than any single person could be! Also no traditional training or management!
Maker
you can read a bit more here about some of the tech investments we make that make Fin different than working with a single human VA:
Congrats on the PH launch! I love this idea. I don't see a lot around security & privacy as it relates to giving email access. That's the one thing that is holding me back from signing up as I have a massive amount of data in my google inbox. Any feedback on that?
Everyone needs an assistant but its not affordable for everyone
Maker
not yet, but we hope someday!
Is it possible to set a default spending ("effective minutes") limit per request?
Maker
not really... but what you can say is 'don't spend more than X amount of time on this' when asking for research tasks, etc. this helps make good outcomes when you have something in mind... but if you say, buy me movie tickets and don't use more than 1 effective minute the task becomes undoable!
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