@kibaekr Thanks, Keith! We would love to solve your installation needs when you are ready for your first Eden -- TV mounting, Home Theater setup, Nest installation, home security, and any else you need :) Make sure to use the PH $20 discount ("PH20").
Hi Product Hunt community,
Eden is the consequence of a trip home to Seattle last year to visit my parents. During the trip, I saw how frustrated my parents had become with installing and repairing technology in their home, with issues ranging from finding convenient and trustworthy help for TV mounting to fixing the weak wifi signal in certain rooms. When I came back to the Bay, I noticed how tech frustrations were widespread even amongst my peers, especially with the proliferation of cracked iPhone screens and confusing smart home devices.
With the vision of solving all technology frustrations felt at home by our friends and family, my co-founders @lambdakai, @GuyMorita, @susiexsun and I decided to found Eden, which provides on-demand tech help for consumers. We have recruited some of the world's best tech pros, and we are now serving customers throughout the San Francisco Bay Area.
What we are looking for on Product Hunt is feedback. Anything constructive and honest would be sincerely appreciated. Please let us know what you think about our site layout, check out flow, and anything else that you think needs work, rocks, or anything in between.
For the Product Hunt community located in the Bay Area, we have arranged a special discount. Just use "PH20" to get $20 off your first Eden!
Thank you for helping us grow.
Joe
CEO and Co-Founder // Eden
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How many times have you had to help your mom or dad with a tech problem in their home? Eden lets you outsource tech problems to someone who knows how to handle them efficiently and affordably, through on-demand tech pros that come straight to your location at a specified time.
Love Eden!!! I need this service in LA.... @joe_du_bey any plans for expansion?
Also curious about how pricing works if you need the same techy to come back for updates or additional repairs?
This service is a big help for anyone with parents or grandparents who didn't grow up with a computer.
@benhoffman_ Hey Ben! Good to meet you virtually again after finally meeting face to face. Currently we're only targeting the bay area. At the moment, follow on jobs are the same as any other but serving that need is certainly something we could take a look at.
Used these guys a few weeks ago for mounting a TV and extending my wifi network -- so awesomely easy. Congrats to you all for building something so helpful!
Looking forward to meeting my Eden Pro and finally getting my wireless printers properly working in the house tonight thanks to Eden...the process has been great so far! I love the quick turnaround and flexibility on dates/times. I'll let you know how the job goes later this evening...
@jimscheinman -- We are excited to serve you this evening! We dispatched an awesome Eden Tech Pro who is perfect to set up all of your wireless printers!
@joe_du_bey My Eden Pro, Richard, was great--very professional, and most important, he got the 2 printers working wirelessly with all the laptops quickly and efficiently and went the extra mile by getting the wireless scanning to work for the first time. Very happy customer!
Thanks Ben! Yes, you are covered if you need an additional visit in order to resolve your issue. We'll make sure everything's working great and that you're 100% happy! :)
@joe_du_bey -- Love the concept, will send my parents on over when you expand out to Boston!
Out of curiosity -- It seems like Best Buy's big advantage with Geek Squad is that they have major built-in distribution at the point of sale. What's your strategy for getting distribution? Can you get in front of customers at that point of sale too?
@eglyman -- Thanks, Eric! We are fans of Paribus as well :)
Good question re: distribution. For installation of devices, Best Buy is a huge asset for Geek Squad. In fact, this positional advantage has likely made them a bit complacent, which explains the 2 star ratings on Yelp! for their services. In contrast, we will be particularly sharp at the repair and support activities, which naturally flow through organic growth as opposed to point-of-sale triggers :)
@joe_du_bey Makes sense. Keep the ratings up and I think you'll do awesome there.
I guess what I'm getting at is that other competitors (Fry's, HH Gregg, ABT, Costco) -- even some local store managers, might want you in there as their own go-to Geek Squad offering. If not them (and your ratings stay high), their customers certainly would. Just think you guys might be able to do something interesting there. In any case, great to learn about you guys. Best of luck!
@eglyman -- hey Eric, its a great point. With the secular trend of the shift of purchasing from big box to e-commerce, I think the Best Buy funnels of the future will be online or via app. We are paying close attention to how to become the brand champion for those funnels in the future, which I think starts with exceptional quality and affordable price.
Thanks for your thoughts here! Interesting questions + ideas.
@darrennix -- thanks Darren! Eden matches you to the right Tech Pro in the background -- we find most people don't want to or don't know how to review qualifications of Tech Pros. Our experience is more like Uber than TaskRabbit.
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