Eagle
A self-hosted support ticket system built with Laravel
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Eagle - A self-hosted support ticket system built with Laravel

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Self-hosted support ticket system built with Laravel. Manage clients, track tickets, turn emails into tickets, and organize your Help Center. Simple, open-source, and fully customizable.

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Maker
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Hi Product Hunters! 👋 I’m excited to launch my self-hosted support ticket system built with Laravel. Manage clients, track tickets, and turn emails into support tickets effortlessly. - Manage client profiles and view their ticket history in one place. - Create, track, and manage tickets easily. - Automatically convert incoming emails into support tickets. - Set up escalations that require approval before processing. - Organize a Help Center with articles and forms that create tickets. - Create groups for teams and streamline ticket assignment. - Manage user permissions for secure access control. Would love to hear your thoughts and feedback! 🚀

 With a clean UI and fantastic features it’s a solid support tool for developers and startups alike.

Had the pleasure of testdriving this and it's a great piece of work! Great that it is built on top of Laravel and Filament, so easily extensible as well. Good luck with the launch today! 🦅

Maker

 Hi Janyk! 😊 Thanks for your support, I'm happy you like the product. Feel free to share any feedback you have!

This looks amazing especially for smaller teams looking to dodge those SaaS fees. Is there a way to customize email-to-ticket parsing for branded responses?

I love how this strikes a balance between simplicity and functionality. Can this be set up on shared hosting or does it need a dedicated server to run effectively?