The answer is already in the help center or documentation. Why is someone still typing it?

I used FreshDesk before, and have seen in product companies where have worked. A customer asked something that was already covered in the product's documentation or help center. The answer was there, but someone still had to find it, rewrite it and send it. Then the next customer asked the same thing.

That is where I think AI can be useful in support. It can use the project's own docs to prepare a reply and handle simple questions automatically when the team allows it. The team can then focus on conversations that need context or a real decision.

That is the problem I am working on with DobroDesk. It is a more affordable inbox for email and website chat with AI replies built into the workflow.

How do you handle these questions today? Do you automate them or does someone still answer them one by one?