DobroDesk

AI customer support with workflows and human handoff

6 followers

AI customer support with workflows and human handoff

6 followers

DobroDesk combines email, website chat and in-app support with shared inboxes, controlled AI and human handoff. Configured actions can complete a booking with customer confirmation. AI drafts are reviewed by default. Recent updates improve inbox loading and switching. SDK 0.2.0 supports iOS, Android and cross-platform apps. EUR 19/month includes 300 accepted conversations, unlimited teammates, AI and 3 automations. EUR 24 per started 1,000 extra. Help Center: EUR 19/site/month.

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DobroDesk Launches

DobroDeskSupport workflows in chat, with a mobile SDK

Launched on October 15th, 2026

DobroDeskSupport inbox with AI replies and no seat fees

Launched on August 10th, 2026

Forum Threads

p/dobrodesk

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29d ago

DobroDesk update: mobile SDK and order workflows inside chat

We have shipped Mobile SDK 0.2.0 and expanded what customers can do inside a DobroDesk conversation.

Customers can work through configured order and booking flows in chat. They provide the required details, review the proposed action and receive a result from the connected service. Follow-up actions, such as checking a request or changing an appointment, stay in the same conversation when the connected workflow supports them.

For a booking, that means choosing a service, date and time, reviewing the exact details and confirming before the action runs. Available slots and results come from the connected provider. When a person needs to take over, the teammate has the conversation history and collected details.

Mobile SDK 0.2.0 brings this conversation model into iOS and Android apps, with Flutter, React Native, Capacitor and NativeScript support. App teams can add support where their customers already are.

p/dobrodesk

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3mo ago

The answer is already in the help center or documentation. Why is someone still typing it?

I used FreshDesk before, and have seen in product companies where have worked. A customer asked something that was already covered in the product's documentation or help center. The answer was there, but someone still had to find it, rewrite it and send it. Then the next customer asked the same thing.

That is where I think AI can be useful in support. It can use the project's own docs to prepare a reply and handle simple questions automatically when the team allows it. The team can then focus on conversations that need context or a real decision.

That is the problem I am working on with DobroDesk. It is a more affordable inbox for email and website chat with AI replies built into the workflow.

How do you handle these questions today? Do you automate them or does someone still answer them one by one?

View all

Forum Threads

p/dobrodesk

•

29d ago

DobroDesk update: mobile SDK and order workflows inside chat

We have shipped Mobile SDK 0.2.0 and expanded what customers can do inside a DobroDesk conversation.

Mobile SDK 0.2.0 brings this conversation model into iOS and Android apps, with Flutter, React Native, Capacitor and NativeScript support. App teams can add support where their customers already are.

p/dobrodesk

•

3mo ago

The answer is already in the help center or documentation. Why is someone still typing it?

That is the problem I am working on with DobroDesk. It is a more affordable inbox for email and website chat with AI replies built into the workflow.

How do you handle these questions today? Do you automate them or does someone still answer them one by one?

View all